Reverb.com question.

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  • AlegreeAlegree Frets: 233
    impmann said:
    Feedback for you Iain...

    I'm loving the improvements to find stuff for sale in the UK - but I am finding a *HUGE* amount of duplicate listings. I guess this is folks relisting to bump it back up the order but its frustrating to search through the same ads over and over.

    I've not sold anything yet on Reverb - but I think I'll try it next time around. Fed up with dickheads on the other site...
    Really ? Could you email me over some and I'll investigate. They shouldn't be doing that as we have a "bump" system built into the site. Theres no need to create duplicate listings to bump it up the search. 
    While we're quizzing you, how do I mark things as dispatched without tracking numbers?
    Alegree pickups & guitar supplies - www.alegree.co.uk
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  • impmannimpmann Frets: 5784
    It could be the way I'm viewing it... I clicked on the link on the home page for items in the UK (nice one!) and below is the link it diverts to:

    https://reverb.com/marketplace?condition=used&item_region=GB

    If you scroll through, you'll notice a number of ads that get duplicated - the Carlsboro Top 50 seems to pop up on pages 1, 7, 9, 13 etc for example. There appear to be others... but it could be just a display thing.

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  • Alegree said:
    impmann said:
    Feedback for you Iain...

    I'm loving the improvements to find stuff for sale in the UK - but I am finding a *HUGE* amount of duplicate listings. I guess this is folks relisting to bump it back up the order but its frustrating to search through the same ads over and over.

    I've not sold anything yet on Reverb - but I think I'll try it next time around. Fed up with dickheads on the other site...
    Really ? Could you email me over some and I'll investigate. They shouldn't be doing that as we have a "bump" system built into the site. Theres no need to create duplicate listings to bump it up the search. 
    While we're quizzing you, how do I mark things as dispatched without tracking numbers?
    Just emailed you !
    I work for http://www.reverb.com/uk Any questions, queries, complaints, Drop me a line.

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  • impmann said:
    Feedback for you Iain...

    I'm loving the improvements to find stuff for sale in the UK - but I am finding a *HUGE* amount of duplicate listings. I guess this is folks relisting to bump it back up the order but its frustrating to search through the same ads over and over.

    I've not sold anything yet on Reverb - but I think I'll try it next time around. Fed up with dickheads on the other site...
    Really ? Could you email me over some and I'll investigate. They shouldn't be doing that as we have a "bump" system built into the site. Theres no need to create duplicate listings to bump it up the search. 
    I've seen the same ad appear 3 times in one page of search results but I had put that down to users creating duplicate listings
    What item was it for ? If you could send me the links or a screen shot I can see whats going on. 
    I work for http://www.reverb.com/uk Any questions, queries, complaints, Drop me a line.

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  • impmann said:
    It could be the way I'm viewing it... I clicked on the link on the home page for items in the UK (nice one!) and below is the link it diverts to:

    https://reverb.com/marketplace?condition=used&item_region=GB

    If you scroll through, you'll notice a number of ads that get duplicated - the Carlsboro Top 50 seems to pop up on pages 1, 7, 9, 13 etc for example. There appear to be others... but it could be just a display thing.

    is it for this listing ? https://reverb.com/item/7164128-carlsboro-top-50-1973-purple-blue-yellow
    If it is, the seller has bumped it using the bump system, thats why it will appear multiple times as you go through all the UK listings. When you bump an item it will appear in the top row of listings that have the Reverb Bumped border around them. 
    Its explained better than I could here https://reverb.com/uk/page/bump
    I work for http://www.reverb.com/uk Any questions, queries, complaints, Drop me a line.

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  • impmannimpmann Frets: 5784
    impmann said:
    It could be the way I'm viewing it... I clicked on the link on the home page for items in the UK (nice one!) and below is the link it diverts to:

    https://reverb.com/marketplace?condition=used&item_region=GB

    If you scroll through, you'll notice a number of ads that get duplicated - the Carlsboro Top 50 seems to pop up on pages 1, 7, 9, 13 etc for example. There appear to be others... but it could be just a display thing.

    is it for this listing ? https://reverb.com/item/7164128-carlsboro-top-50-1973-purple-blue-yellow
    If it is, the seller has bumped it using the bump system, thats why it will appear multiple times as you go through all the UK listings. When you bump an item it will appear in the top row of listings that have the Reverb Bumped border around them. 
    Its explained better than I could here https://reverb.com/uk/page/bump
    OK, thanks for the clarification... but its still frustrating and a touch misleading. It says 6472 listings but if a lot are just duplicates due to bumping the order then its not 6472 items for sale, is it?

    I get the answer, I get the logic but its frustrating and annoying to see the same ads page after page. Perhaps a proper 'bump' would mean the listing is just moved up the order like it is on here, rather than a duplication.

    :-)


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  • impmann said:
    impmann said:
    It could be the way I'm viewing it... I clicked on the link on the home page for items in the UK (nice one!) and below is the link it diverts to:

    https://reverb.com/marketplace?condition=used&item_region=GB

    If you scroll through, you'll notice a number of ads that get duplicated - the Carlsboro Top 50 seems to pop up on pages 1, 7, 9, 13 etc for example. There appear to be others... but it could be just a display thing.

    is it for this listing ? https://reverb.com/item/7164128-carlsboro-top-50-1973-purple-blue-yellow
    If it is, the seller has bumped it using the bump system, thats why it will appear multiple times as you go through all the UK listings. When you bump an item it will appear in the top row of listings that have the Reverb Bumped border around them. 
    Its explained better than I could here https://reverb.com/uk/page/bump
    OK, thanks for the clarification... but its still frustrating and a touch misleading. It says 6472 listings but if a lot are just duplicates due to bumping the order then its not 6472 items for sale, is it?

    I get the answer, I get the logic but its frustrating and annoying to see the same ads page after page. Perhaps a proper 'bump' would mean the listing is just moved up the order like it is on here, rather than a duplication.

    :-)


    The listings count only counts individual listings. The bumped impressions don't count towards the overall total. I can see where you are coming from with the annoyance. They are always set to the top of the page however, so its easy enough to scroll past when trawling the site. Also they change at random depending on whats been bumped.
    I work for http://www.reverb.com/uk Any questions, queries, complaints, Drop me a line.

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  • Moe_ZambeekMoe_Zambeek Frets: 1893
    edited November 14
    With all respect to Ian and Reverb, the best way to browse reverb imo is to actively ignore the 'Reverb bump' listings. I mentally filter those out on every page view....The same way I do with sidebar ads and banner ads on other sites. 
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  • impmannimpmann Frets: 5784
    impmann said:
    impmann said:
    It could be the way I'm viewing it... I clicked on the link on the home page for items in the UK (nice one!) and below is the link it diverts to:

    https://reverb.com/marketplace?condition=used&item_region=GB

    If you scroll through, you'll notice a number of ads that get duplicated - the Carlsboro Top 50 seems to pop up on pages 1, 7, 9, 13 etc for example. There appear to be others... but it could be just a display thing.

    is it for this listing ? https://reverb.com/item/7164128-carlsboro-top-50-1973-purple-blue-yellow
    If it is, the seller has bumped it using the bump system, thats why it will appear multiple times as you go through all the UK listings. When you bump an item it will appear in the top row of listings that have the Reverb Bumped border around them. 
    Its explained better than I could here https://reverb.com/uk/page/bump
    OK, thanks for the clarification... but its still frustrating and a touch misleading. It says 6472 listings but if a lot are just duplicates due to bumping the order then its not 6472 items for sale, is it?

    I get the answer, I get the logic but its frustrating and annoying to see the same ads page after page. Perhaps a proper 'bump' would mean the listing is just moved up the order like it is on here, rather than a duplication.

    :-)


    The listings count only counts individual listings. The bumped impressions don't count towards the overall total. I can see where you are coming from with the annoyance. They are always set to the top of the page however, so its easy enough to scroll past when trawling the site. Also they change at random depending on whats been bumped.
    OK - it is a little confusing, though. The 'bumped' ads really need to be clearer that they aren't part of the general listing - I've just spotted the slightly darker grey border around them. Thats not a great differentiation line - especially when you have the "popular products" line along the top that is exactly the same size, same colour etc as the main listing... theres a lot fighting for your attention with no hierarchy within the graphics to tell you where to look first.

    It just comes across as duplication to a punter such as myself - thats the feedback. :-)








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  • tampaxbootampaxboo Frets: 313
    What are the seller fees on Reverb? Was thinking of putting my Gretsch on Reverb as well. Do they just take a %?
    3.5% from the final sale amount. No listings/insertions/extraphotos/etc etc fees either
    Hi Ian, it's really interesting to see reverb taking off and it's encouraging to see you here at ground level, asking about experiences and engaging with feedback. it feels a very humane way to do business, which is refreshing and endearing.

    i have recently moved my music stuff to 'collection only' gumtree, but obviously a dedicated music site with a decent delivery option would be a far better bet. i have been thinking about reverb but not done much research.

    my biggest concern preventing me from going back to 'delivery' selling is a fear of theiving idiots ordering things then trying to scam me via a sod-the-seller returns system.
    ebay just doesn't seem to want to acknowledge that their system is wide open to abuse of that kind, despite all the evidence.

    if it is possible to answer in a few sentences, how are you addressing that side of things?
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  • tampaxboo said:
    What are the seller fees on Reverb? Was thinking of putting my Gretsch on Reverb as well. Do they just take a %?
    3.5% from the final sale amount. No listings/insertions/extraphotos/etc etc fees either
    Hi Ian, it's really interesting to see reverb taking off and it's encouraging to see you here at ground level, asking about experiences and engaging with feedback. it feels a very humane way to do business, which is refreshing and endearing.

    i have recently moved my music stuff to 'collection only' gumtree, but obviously a dedicated music site with a decent delivery option would be a far better bet. i have been thinking about reverb but not done much research.

    my biggest concern preventing me from going back to 'delivery' selling is a fear of theiving idiots ordering things then trying to scam me via a sod-the-seller returns system.
    ebay just doesn't seem to want to acknowledge that their system is wide open to abuse of that kind, despite all the evidence.

    if it is possible to answer in a few sentences, how are you addressing that side of things?
    In the US we have developed our own payment gateway called direct checkout https://reverb.com/uk/page/direct-checkout-faq
    This does away with Paypal and the associated problems. The fees are lower than paypal too. The great aspect of this is that we have a team of people that handle resolutions. So no automatic defaults in the buyers favour. You now have someone that knows about guitars etc and is qualified to make a call on resolutions and seeks to reach an agreement that both parties are happy with.  So you are covered from spurious 180 day charge backs and the like. 

    For the last 18 months we have been using paypal in Europe while waiting for the red tape etc to clear on using direct checkout. I know its not everyones favourite way to pay, but instances of buyer fraud are absolutley tiny. I would get more cases of buyer fraud in one month when running a guitar store's ecommerce site than we have had in 18 months on Reverb. 
    We also have some very smart programming that highlights potential fraudsters before they can start any sort of scam. 

    You are more than welcome to list your items for sale as local pickup only on Reverb as well. Many sales happen each day in the UK with this option. Your items make take a little longer to sell but they will still sell. I would always advise to advertise your items with a minimum of EU shipping to get as many potential customers as possible, but its entirely up to yourself. 

    Offering EU shipping does mean your items sell faster and generally for more money. Remember what we would consider top dollar asking price has the potential to be a bargain for someone in Northern Europe, esp the scandinavian countries. 

    TLDR, We use paypal at the moment until the start of next year. Instances of fraud are absolutley tiny, due to our user base and fraud screening. 
    Our own payment system is called direct checkout and is cheaper than paypal and does not auto rule against sellers.
    You can sell as "local pickup only" on Reverb
    I'd advise to offer EU shipping.
    I work for http://www.reverb.com/uk Any questions, queries, complaints, Drop me a line.

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