Lazy J40 brand new but no sound

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lukedlblukedlb Frets: 178
A mate has just received his brand new lazy j40 with tremolo and reverb in Australia. Lights up but no sound. Says there’s a faint pop when he just plugs in the cable. He’s a drummer so not amp minded. 
Lets assume he has turned it all on properly and turned up the voltage on everything. Any ideas? I will be home late tomorrow so will skype him and see what’s going on. In the meantime?
poor guy: waited a year and he can’t get it on. 
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