Musik Produktiv - Cheeky Bar Stewards :o(

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equalsqlequalsql Frets: 3107
I must admit I'm just a little pi$$ed off at the moment.

A couple of days ago I ordered an Ibanez BT33 Bass from Musik Produktiv in Germany via their Amazon UK portal.

The bass I ordered looks like this:






But the bass I received looks like this:



Can you spot the difference?

Yep the mahogany fingerboard that sits between the two picks is completely missing. In fact I don't this it has ever been installed on this bass. This was one of the key feature that steered me into buying the bass.

I purchased the instrument as brand new... and this is the box that it came in:


No documents, guarantee slips. no allen keys for the double truss rods.
Personally I think this is well out of order and I have demanded a refund... which was at noon today.

No response 6 hours later so it's going to be interesting to see how this plays out. Amazon state if I've not heard anything from the seller in 2 working days I can raise a dispute.

Any of you chaps has to return expensive items to an Amazon hosted seller who are based abroad?
I'd be interested to see how it went.


(pronounced: equal-sequel)   "I suffered for my art.. now it's your turn"
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Comments

  • octatonicoctatonic Frets: 17421
    Complain to Amazon if they don't give you satisfaction.
    They will sort it out.
    I am the juice of four limes.
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  • equalsqlequalsql Frets: 3107
    I'm hoping that too @octatonic which is why I bought the bass through the Amazon portal just in case of shenanigans like  this.
    (pronounced: equal-sequel)   "I suffered for my art.. now it's your turn"
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  • LegionreturnsLegionreturns Frets: 4289
    When Amazon tell you that you've got to wait to raise a dispute, that's bollocks. Raise it right away, as doing so will start another 15 day clock before they do anything. 

    My Trading Feedback    |    You Bring The Band

    Just because you're paranoid, don't mean they're not after you
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  • shefguitarshefguitar Frets: 199
    You’ve got a right to return within 14 days anyway, even if you just changed your mind.
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  • LegionreturnsLegionreturns Frets: 4289
    You’ve got a right to return within 14 days anyway, even if you just changed your mind.
    That too. Raise a return for goods not as described. 

    My Trading Feedback    |    You Bring The Band

    Just because you're paranoid, don't mean they're not after you
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  • equalsqlequalsql Frets: 3107
    edited March 9
    I've tried to raise the dispute but Amazon are blocking it until two business days are up.. At least I'm not near the weekend.
    (pronounced: equal-sequel)   "I suffered for my art.. now it's your turn"
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  • LegionreturnsLegionreturns Frets: 4289
    equalsql said:
    I've tried to raise the dispute but Amazon are blocking it until two business days are up.. At least I'm not near the weekend.
    In which case, don't raise a dispute. Just raise a return. They can't legally stop you. 

    My Trading Feedback    |    You Bring The Band

    Just because you're paranoid, don't mean they're not after you
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  • equalsqlequalsql Frets: 3107
    equalsql said:
    I've tried to raise the dispute but Amazon are blocking it until two business days are up.. At least I'm not near the weekend.
    In which case, don't raise a dispute. Just raise a return. They can't legally stop you. 
    Yep trying that but this is what I get:

    Return pending seller approval
    If you haven't heard from them in 2 business days you may be eligible to File a claim.
    (pronounced: equal-sequel)   "I suffered for my art.. now it's your turn"
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  • LegionreturnsLegionreturns Frets: 4289
    I'd be on the chat / phone right now reminding Amazon of your statutory rights. You don't need a reason to cancel, but in this case you have a reason that means the seller should pick up the shipping fees.

    They can't change the law. 

    My Trading Feedback    |    You Bring The Band

    Just because you're paranoid, don't mean they're not after you
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  • darcymdarcym Frets: 996
    This won't be a problem, the item is not as described and you can show this, Amazon has your back. Whatever you do, do not pay to send it back either, this is the sellers fault, so why should you be put out in any way.

    I've had two incidents with this like Amazon, on both occasions Amazon actually interacted with both the seller and buyer, took in the information and forced the seller to refund and sort out collection of the item, on one occasion because the box was damaged and the seller kept demanding I go out to super markets looking for an appropriate box to return it in, Amazon refunded the whole lot and said don't interact with the seller again, and don't worry about it and I still have the item, if the seller didn't arrange collection within a set time scale (I think it's 45 days) the item is written off (something to do with the terms and conditions the seller signs up to to sell through amazon, it's "amazons" property or something like that, and they just wrote it off.

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  • equalsqlequalsql Frets: 3107
    Thanks for that @darcym. I'm hoping the seller does the right thing, but I'm glad that Amazon's got my back.
    (pronounced: equal-sequel)   "I suffered for my art.. now it's your turn"
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  • Moe_ZambeekMoe_Zambeek Frets: 2192
    edited March 10
    Musik Produktiv are ok IME, though as with all the German box-shifting retailers making sales into the UK they are very process driven and everything seems to take a minimum of a couple of days to happen. 

    Having said that Darcym is correct - ultimately Amazon will always see you right, it just takes longer with marketplace sellers as they have to give them reasonable time to respond, whereas you get an instant resolution from Amazon for their own goods.
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  • JezWyndJezWynd Frets: 2121
    Is there any purpose to having such an exaggerated upper horn; to balance on the strap perhaps?
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  • equalsqlequalsql Frets: 3107
    JezWynd said:
    Is there any purpose to having such an exaggerated upper horn; to balance on the strap perhaps?
    Indeed. This particular BTB bass is pretty unique in that it is strung from E to C and has a 33 inch scale length. This means It's designed for more chordal and lead playing.
    (pronounced: equal-sequel)   "I suffered for my art.. now it's your turn"
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  • WazmeisterWazmeister Frets: 3592
    edited March 10
    Mate, youll be fine.

     Just chill. No aggression or ‘legal right’ stuff needed.

    Amazon are superb. Give it the 48 hours and then contact Amazon through live CHAT... be nice to the person on the other end and it will be sorted.

    Superb customer service.
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  • Paul_CPaul_C Frets: 4028

    The mahogany "fingerboard" is called a ramp, and is used to aid/speed up right-hand technique - I've made a couple in the past but got so used to the way of playing with one that I managed without on the next bass.
    CEO ACME Moats Inc.
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  • equalsqlequalsql Frets: 3107
    Thanks chaps.
    Musik Produktiv have admittd to the mistake and authorisd the return at their expense.
    They sent me the postage label so I can just return it like a convential Amazon return.
    Hopefully the refund will be just as efficient.
    (pronounced: equal-sequel)   "I suffered for my art.. now it's your turn"
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  • ICBMICBM Frets: 30907
    I actually wonder why they don't just send you the ramp and the screws! It would be a piece of cake to fit it.

    But if they're going to replace it, hopefully the new one will have nice wood grain that actually bears some resemblance to the picture as well...
    "Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone."
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  • equalsqlequalsql Frets: 3107
    ICBM said:
    I actually wonder why they don't just send you the ramp and the screws! It would be a piece of cake to fit it.

    But if they're going to replace it, hopefully the new one will have nice wood grain that actually bears some resemblance to the picture as well...
    I think it was the last one they had because the BTB33s are have been discontinued, Amazon look like they're going to refund me the money.
    (pronounced: equal-sequel)   "I suffered for my art.. now it's your turn"
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  • TeetonetalTeetonetal Frets: 5638
    I buy alot from Musik-Produktiv as they have a Swiss office. Direct I've always had exceptional service and whilst I have need to return a couple of items, they've dealt with it extremely quickly, you'll be fine. I imagine it's a stocking code error. (this was one of the issues I had, they sent me a brunetti singleman instead of a pleximan... did end up buying both)
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  • ICBMICBM Frets: 30907
    To be honest it's not a difficult thing to have made for any bass, especially one with two pickups. I did one for someone years ago, and it didn't even need screws - I just made it a tight fit between the two pickups and used some double-sided tape under it to be sure.
    "Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone."
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  • FuengiFuengi Frets: 510
    I purchased a Brother Printer through Amazon that went tits up after a few months. Brother were dicking me around at their call centre so I went straight to Amazon. Boom, instant return and refund. 
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