I had been a loyal customer of stringbusters.com, based in Barnstaple for many years and had never had a problem, until recently.
I ordered over £80 worth of strings in May. They said they were all in stock, but a few days later when my order arrived, a 10 pack of strings , value £52 wasn't included, only a note to say they would follow.
Stringbusters had taken the full amount from my paypal account. The strings never did arrive, so I asked for a refund, which didn't happen despite numerous emails and phone calls, which were never answered. I then found lots of recent reviews from customers telling of similar experiences on sitejabber review site.
I have just got my money back from paypal after having to open a dispute.
Stringbusters have still never got back to me. Obviously, I will never try to order anything else from them, ever.
Just felt I had to tell this story. Mark.