Richtone Music - I like them....

relic245

I know they are not the most popular shop around here especially for their on-line sales. 

Took my son in today to buy a dirt pedal, he didn't really know what he was after. He was given pretty much free reign to try whatever he wanted, we were in there about an hour, no pressure. Just what a buying experience should be like really.  Not the first time I've had good service from them either. 

In the end he came out with a really nice used Wampler Pinnacle Delux.  It's boxed and pretty much unmarked for £130 which is £80 less than GAC and Andertons are showing for new. To be fair I thought that from a shop it was a very good deal too.  

Moominpapa

Treat a customer well, and you've got a customer likely to return. Given the climate on the high street these days, how could you afford to do otherwise?

Grunfeld

FWIW I get through a set or two of strings a week and for the last couple of years I've bought most of them from RichTone. 

I think they're good.

MatthewShreddery

Yep, I've bought lots of stuff from them over the years. Never let me down.

Wazmeister

Good to hear a positive story and experience

steveledzep

Bought straps, strings and other bits and pieces online.  Cannot fault them so I keep going back.

LuttiS

Where did they get the negative rap from? I've not had a bad experience from there either... Or is more a case of they are good, but coda/peach etc go above & beyond? 

usedtobe

The in shop experience I had there, was one of the better ones.

Sassafras

One of Richtone's staff strangled my kitten.

relic245

LuttiS said:

Where did they get the negative rap from? I've not had a bad experience from there either... Or is more a case of they are good, but coda/peach etc go above & beyond? 

I'm sure I remember a couple of threads on here about people being unhappy when buying from their website.

I think it was staff being unhelpful when things didn't go to plan.

Bellycaster

I've had some gear with quality issues from them, which annoyed me at the time, but they have always put it right. They are my local shop, but I'm not biased. The guys in there are decent guys, someone who was in my band knows a couple of them.

They seem to have the best sale reductions again as they did with Black Friday this year. Just make sure you scrutinise the item

schrodinger1612

Sassafras said:

One of Richtone's staff strangled my kitten.

They put mine through a bacon slicer...unacceptable customer service 

roberty

My online experiences have been positive with them. They were very patient with me through some fits of indecision (I'm not always a bad customer, honest)

John_P

schrodinger1612 said:

Sassafras said:

One of Richtone's staff strangled my kitten.

They put mine through a bacon slicer...unacceptable customer service 

They killed Schrödinger’s cat?     That’s definitely excessive!  

MattBanshee

John_P said:

schrodinger1612 said:

Sassafras said:

One of Richtone's staff strangled my kitten.

They put mine through a bacon slicer...unacceptable customer service 

They killed Schrödinger’s cat?     That’s definitely excessive!  

I wouldn't worry, it's alive.

WiresDreamDisasters

They killed my neighbours cat. Awesome shop. A+++++

jellyroll

I’ve bought some bits online.  They’ve been fine. Although last time, it was cheaper to buy the same thing off them via Amazon (fulfilled by Richtone) than off their own website. 

deano

Sassafras said:

One of Richtone's staff strangled my kitten.

And that kind of personal service is why I use them.

They are local to me (Chesterfield) and I find them very good. I was trying out basses on Black Friday and there was no pressure. They just let me play basses for an hour or so. Never bought anything on line though.

mbe

schrodinger1612 said:

Sassafras said:

One of Richtone's staff strangled my kitten.

They put mine through a bacon slicer...unacceptable customer service 

I like them too but did they slice your cat too thick or too thin?

johnl

Talk about damned with faint praise I've only ever had great experiences with them when dealing online and over the phone.

Haych

I like Richtone, they always provide great customer service.

I also bought a used 1x12 EV Mesa Thiele cab from them a couple of years ago for £160.00 which I quickly sold for £300.00.  That made me quite happy