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Im going to contact head office and see what happens.
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They should test them in store, if they cut out, thats a fault/not fit for purpose etc so they have to do something.
That something is rarely a refund, as they're obliged to offer a replacement or a repair which is often the go to for retailers if its economical.
If they can't find any fault with the product itself, then they're not obliged to do anything, at all.
You could get a 'qualified persons' statement to prove a fault if the shop are being unhelpful, but whether thats economical for you is another matter, but it might help if you have to take it further.
A lot of shops seem to state after 30 days or so you have to contact the manufacturer to have any faults remedied, but statutory rights seem to indicate the shop should be the ones doing that.
It could be that the headphones do actually work fine and its some other issue with whatever you are using them with..
I don't know then.
If its an xbox you could try updating the controllers firmware, I know theres a menu for it in the settings. Just incase they connect through the controller.. Doubt it'll be that simple a fix but you never know.
https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product#how-long-do-i-have-to-return-a-faulty-product
You are allowed to inspect any goods for quality and use. This you have done. Failure to allow you to open the box before choosing to return the items is a restriction of your rights granted to you under UK law.
Email then that and you get your refund. I had similar very recently with curry’s and a TV I bought online. They tried saying that since I’d turned it on it was now classed as used, needless to say I got my refund plus a £50 gift card.
Curry’s can still fuck off though.
A few years ago I saved up mighty hard for a new laptop.
Boxing day sales came around and so I went in and bought an Hp Pavilion 'gaming' laptop.
I dont know much about technology, but it was about £550 and had an i7 processor thingy, and a graphics card something like a radeon?
Advertised online as having those, and an illuminated keyboard.
Anyway, all I need it to handle is fairly lightish full hd video editing.
Got it home, no illuminated keyboard, and no proper graphics card, just the standard integrated whatever is 'stock' type thing.
I highly doubt its a machine that could handle a game but for editing it seems ok.
So I went back, showed the bloke there the screenshot of the exact same model on their website, and showed him the description advertising it as having 2 features that the product supplied clearly hasnt got.
I asked for a replacement, one that comes with the features I've paid for.
He said none do at that price.
I said ok, well as it is clearly not as described, I'll have my money back.
He said something laughable like 'it must be a different model'.
I showed him otherwise.
He went on to say he cant do anything.
I explained he was breaching my statutory rights.
He didnt care or know what to do but merely said the manager wasnt in that day.
Who's next in charge I asked.
'Me' he said.
So I left.
A complaint went in.
I got a £50 voucher.
I asked them if they thought that was acceptable, as I cannot buy an illuminated keyboard and a better graphics card for £50 through currys, and have them fitted, to make the laptop up to the spec it was advertised and sold as.
I didnt really care, I was ok with £50 as the laptop did seem ok otherwise.
But they wouldnt give anymore.
A few days later the sd card stopped working.
They again wouldnt replace it there and then and instead insisted it had to be booked in with their tech people for a few days.
Whom couldnt fix it. So ended up replacing it.
All within 2 weeks of buying the sodding thing.
If I could go back and take them to task about it I would!
it made me chuckle..
The amazing thing I found this month with Amazon returns is when sending it free via post office you get a refund within an hour of the post office scanning it.
Not only do you get nearly everything cheaper online, but you also get absolute protection and the right to return stuff no questions asked. There's no way a store paying rent, rates and wages can compete.
My Trading Feedback | You Bring The Band
Just because you're paranoid, don't mean they're not after youI received two disco lights for christmas pressies for my wife’s cousins kids. One was smashed to bits. The other fine, but we wanted matching presents, so it was useless.
I used the printerless return solution. Sealed the box. Dropped it off at the local drop off point for collection. Label was printed and attached to the box.
Next day checked the return status and it said ‘Awaiting drop off’.
Contacted customer services and they just emailed back within 2 hours to say both had been refunded!?
I asked what what had happened to my return and they said they had no idea but hoped the refund would resolved my issue.
I can't help about the shape I'm in, I can't sing I ain't pretty and my legs are thin
But don't ask me what I think of you, I might not give the answer that you want me to