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english_bobenglish_bob Frets: 2591
edited January 10 in Off Topic
Hmm.

So this happened. I found a Buy It Now auction for a thing I'd been after at a very reasonable (but not stupidly cheap) price, so I bought it.

A few minutes later I get a message from the seller saying "oh dear, I didn't mean to make it a Buy It Now sale, but start an auction".

Oh dear indeed. Seller man's feedback is all as a buyer to date, so it might well be a genuine mistake.

From a quick look at eBay's help pages, it looks like his only options are to go ahead with the sale and chalk it up to experience or to try to cancel the sale and eat the negative feedback. The baser part of my nature says "it sucks to be you, send me my thing", but I wonder if there's any other way to resolve this where I get my thing and matey boy doesn't feel like he got a raw deal? (He didn't anyway, IMO).

Don't talk politics and don't throw stones. Your royal highnesses.

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  • heavyrockerheavyrocker Frets: 710
    Why would he get negative feedback? Sounds like a genuine mistake?
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  • steveledzepsteveledzep Frets: 241
    I would imagine that his buying has been a mixture of auction wins and BIN.  If I remember correctly, "Auction" is the default when you list something for sale and you have to click something to change to BIN (may be wrong ?).  If it takes a positive action to select a BIN sale then he's at it in my opinion.
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  • english_bobenglish_bob Frets: 2591
    Why would he get negative feedback? Sounds like a genuine mistake?
    I'm sure it is, but cancelling a sale because you didn't make as much as you wanted is kinda crappy.

    Having checked recent completed listings, what I paid is about in line with what other listings ended at. It's not like I got his house for 99p.

    Don't talk politics and don't throw stones. Your royal highnesses.

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  • heavyrockerheavyrocker Frets: 710
    Why would he intentionally list it as BIN if he didn’t in fact want to sell it at the BIN price? I’m not sure why you think there is something dishonest going on. Am I missing something? 
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  • heavyrockerheavyrocker Frets: 710
    Why would he get negative feedback? Sounds like a genuine mistake?
    I'm sure it is, but cancelling a sale because you didn't make as much as you wanted is kinda crappy.

    Having checked recent completed listings, what I paid is about in line with what other listings ended at. It's not like I got his house for 99p.
    How is it any different from buying something from an online shop and them messaging to say “sorry the item was listed by mistake, we’ll refund you now”? Okay, it’s annoying but you’re not out of pocket. Sounds like you’re trying to take advantage of his mistake.
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  • english_bobenglish_bob Frets: 2591
    Why would he intentionally list it as BIN if he didn’t in fact want to sell it at the BIN price? I’m not sure why you think there is something dishonest going on. Am I missing something? 
    I don't think he's being dishonest, just inexperienced and slightly unlucky.

    I think he's somehow managed to set up the auction wrong (first time seller by the looks of it) and might now be looking for a way out of selling at what he considers a low price. I'm less sympathetic having looked at completed listings than I was before, but this thread is just me wondering how to proceed in a way that ends with me getting my item and Seller McSellerson not feeling like he screwed himself.

    Don't talk politics and don't throw stones. Your royal highnesses.

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  • english_bobenglish_bob Frets: 2591
    Why would he get negative feedback? Sounds like a genuine mistake?
    I'm sure it is, but cancelling a sale because you didn't make as much as you wanted is kinda crappy.

    Having checked recent completed listings, what I paid is about in line with what other listings ended at. It's not like I got his house for 99p.
    How is it any different from buying something from an online shop and them messaging to say “sorry the item was listed by mistake, we’ll refund you now”? Okay, it’s annoying but you’re not out of pocket. Sounds like you’re trying to take advantage of his mistake.
    If the BIN price had been ludicrously low I'd agree, but it isn't. It's right about where all the other recent listings have ended.

    Don't talk politics and don't throw stones. Your royal highnesses.

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  • steveledzepsteveledzep Frets: 241
    I repeat....he selected BIN when listing. i.e he rejected auction as the format.
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  • Ask him what price he'd be happy with and if you're happy with it too bung him an extra couple of quid. Everyone's a winner!
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  • english_bobenglish_bob Frets: 2591
    Ask him what price he'd be happy with and if you're happy with it too bung him an extra couple of quid. Everyone's a winner!
    Not a bad idea. So far I've said:

    I don't really know what you want me to do about the situation. What do you suggest?

    All the recent auctions have ended at around the BIN price I paid. I'd quite like to have what I paid for at the price I paid, but open to suggestions.

    We'll see what happens. 



    FWIW I reckon what he's charged for postage is going to leave him out of pocket there too, but let's not go there.

    Don't talk politics and don't throw stones. Your royal highnesses.

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  • english_bobenglish_bob Frets: 2591
    I repeat....he selected BIN when listing. i.e he rejected auction as the format.
    Yep. I imagine he's a first time seller who got a bit confused about the options. On the other hand, it's been a long time since I sold anything on eBay, but I remember there being plenty of opportunities to confirm the details of your ad before it went live. 

    Don't talk politics and don't throw stones. Your royal highnesses.

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  • steveledzepsteveledzep Frets: 241
    I repeat....he selected BIN when listing. i.e he rejected auction as the format.
    Yep. I imagine he's a first time seller who got a bit confused about the options. On the other hand, it's been a long time since I sold anything on eBay, but I remember there being plenty of opportunities to confirm the details of your ad before it went live. 
    Quite....you can preview before listing.
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  • Emp_FabEmp_Fab Frets: 14579
    Remember - what goes around, comes around.
    Lack of planning on your part does not constitute an emergency on mine.
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  • fastonebazfastonebaz Frets: 416
    I made some terrible mistakes when I first started selling,  I  can understand how someone could do so and would hope for some sympathy. 
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  • english_bobenglish_bob Frets: 2591
    Emp_Fab said:
    Remember - what goes around, comes around.
    I made some terrible mistakes when I first started selling,  I  can understand how someone could do so and would hope for some sympathy. 
    Exactly, hence the post. I'm hoping someone can see a way to square the circle between:

    1. Seller McSellerson thinks he's lost out on the price he should have got by listing his thing the way he did.

    2. I sympathise. If it were me I'd want the most money for my thing too.

    3. I'm not sure he's come out as badly as he thinks.

    4. I would have been willing to pay more for the thing than I did, but I certainly don't feel like I robbed anyone at the price I paid.

    5. None of this is my fault and I want my thing.

    For reference, the highest sold listing on eBay for the thing is £25 more than his and £50 less than I can buy a new one, the lowest are maybe £50 less than his.


    Don't talk politics and don't throw stones. Your royal highnesses.

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  • horsehorse Frets: 689
    I'd find a way to refund him, go away with the warm glow, and buy one in another auction if the price is not uncommon.
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  • I recently listed stuff on ebay and accidentally set it to best offer - which was a pain, because someone basically screwed me for it. I have not sold for a while so funds won't be released until I get the positive feedback/proof it arrived etc.

    I also found you can do auction + best offer. To me, this means start bid as normal and best offers *above* that if someone wants to end the bidding early. I got loads of offers below the start bid and some people getting quite narked over the whole thing - it was clearly bid or best offer, not buy it now or best offer. 

    Meh. Live and learn. 
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  • BidleyBidley Frets: 2179
    Why would he intentionally list it as BIN if he didn’t in fact want to sell it at the BIN price? I’m not sure why you think there is something dishonest going on. Am I missing something? 
    I don't think he's being dishonest, just inexperienced and slightly unlucky.

    I think he's somehow managed to set up the auction wrong (first time seller by the looks of it) and might now be looking for a way out of selling at what he considers a low price. I'm less sympathetic having looked at completed listings than I was before, but this thread is just me wondering how to proceed in a way that ends with me getting my item and Seller McSellerson not feeling like he screwed himself.
    You're being a bit of a dick here. If completed listings are so favourable then you'll be able to find another one at the same price. The only person who stands to lose, by the sounds, is the seller. I don't know why you're forcing the sale through.

    If the shoe was on the other foot you wouldn't bend over and take it from a buyer, and say "oh well, I was just unlucky".
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  • vizviz Frets: 5329
    I once bought something for €10 which was bulky and would cost around €10 to send, but the seller had forgotten to put a charge for post and packaging. He didn’t mention it but when it came to the paypal bit I just put in €20 anyway. He was totally flabbergasted and couldn’t believe it and gave me embarrassingly nice feedback. 
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  • english_bobenglish_bob Frets: 2591
    Bidley said:
    Why would he intentionally list it as BIN if he didn’t in fact want to sell it at the BIN price? I’m not sure why you think there is something dishonest going on. Am I missing something? 
    I don't think he's being dishonest, just inexperienced and slightly unlucky.

    I think he's somehow managed to set up the auction wrong (first time seller by the looks of it) and might now be looking for a way out of selling at what he considers a low price. I'm less sympathetic having looked at completed listings than I was before, but this thread is just me wondering how to proceed in a way that ends with me getting my item and Seller McSellerson not feeling like he screwed himself.
    You're being a bit of a dick here. If completed listings are so favourable then you'll be able to find another one at the same price. The only person who stands to lose, by the sounds, is the seller. I don't know why you're forcing the sale through.

    If the shoe was on the other foot you wouldn't bend over and take it from a buyer, and say "oh well, I was just unlucky".
    Not sure personal insults are necessary, are they?

    By the same token, with completed auctions being what they are, why waste everyone's time re-listing when it's sold for a fair price? 

    I mean sure, he would have liked more, but it's not as if selling at the upper end of the range of completed listing prices is "losing".

    To be clear, I haven't actually done anything yet to "force" the sale except hit "buy it now" on a perfectly legitimate eBay listing. I've asked Mr Man what he wants to do about it and haven't had a response yet.

    Don't talk politics and don't throw stones. Your royal highnesses.

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  • grungebobgrungebob Frets: 1248
    It’s not difficult. He made a mistake. He can if he wants now claim the items broken and wouldn’t have to sell and you couldn’t leave him negative feedback (that would be a dick move in this situation anyway). 
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  • BidleyBidley Frets: 2179
    Yep, I would cancel the sale and say "bad luck" :)

    But to be fair it doesn't sound like the seller is au fait with eBay mechanics. I sympathise, it seems to change every few months.
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  • stickyfiddlestickyfiddle Frets: 10640
    I'm with @english_bob here tbh. The seller apparently made a mistake (whether true or not) but if the item hasn't sold significantly below its market value then he should just honour it and learn a lesson. 


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  • heavyrockerheavyrocker Frets: 710
    I repeat....he selected BIN when listing. i.e he rejected auction as the format.
    And what do you suppose was the purpose of this nefarious plan?
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  • bingefellerbingefeller Frets: 5624

    I'm surprised at the lack of support for @English_bob, given that there are daily threads on tFB mocking eBay listings. 

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  • Paul7926Paul7926 Frets: 176
    And this is just another reason why I don't bother with eBay any more.

    OP has done nothing wrong yet at least one person is calling him a dick. Sure the guy making the listing may have made a genuine mistake but back when I were a lad that was called a learning experience. We never had the snowflake police to leap in interject.

    OP has even contacted the seller asking for options rather than immediately trying to force the sale through. Yet we still have the issue that eBay sales are binding except when they are not which turns out to be every single time with all the loopholes in how it works.

    The whole platform is not fit for purpose any more.
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  • grungebobgrungebob Frets: 1248
    edited January 11
    As a seller or owner of the item it’s his to do with as he pleases. The guys been up front and said sorry my mistake didn’t mean it to be a buy it now listing. I’m assuming he’s given the buyer a refund so no ones out of pocket. The notion that this should be a learning experience for the seller and he’s duty bound to honour the sale baffles me. 
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  • heavyrockerheavyrocker Frets: 710
    Snowflake police? Jesus here we go. 
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  • english_bobenglish_bob Frets: 2591
    Mr Seller has replied - he’s going to honour the price. Good for him.

    Once it's all gone through I'll probably sling him an extra tenner or something PPG as a goodwill gesture.

    Don't talk politics and don't throw stones. Your royal highnesses.

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  • boogiemanboogieman Frets: 5612
    Mr Seller has replied - he’s going to honour the price. Good for him.

    Once it's all gone through I'll probably sling him an extra tenner or something PPG as a goodwill gesture.
    Good on you. Frankly I don’t see why you’re getting all the flak here, you’ve done nothing wrong. The seller could even have got a lower price if he’d gone through with an auction. 
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