problem with reverb.com

althy

Hi guys,

I've got a bit of an issue with a buyer on reverb.com.

Yesterday a guy bought my styrmon mobius and paid for it straight away so I was getting ready to send it when this morning I receive a message asking for a refund. The guys says that he bought the pedal " accidentally".

My problem is that I was in the middle of a deal for this pedal with another buyer that I was going to accept, but now the offer is obviously gone and also I had a read through the refund policy and apparently I'll only be refund partially??? like reverb keeps the fees and gives it to you as a token? I'm not sure I really understand what the policy is about, english isn't my first language but it seems that their is one too many "if" in their refund policy...

So I'm just wondering what to do?  knowing that it is completely out of the question to pay a fee for a sale I'm not benefiting from...
Have you been in a similar situation?

Cheers

Bridgehouse

(Modmin) Moved to off topic 

King85

I'd contact reverb and ask them what you should do in this situation tbh.

JezWynd

Not been in that situation on Reverb. eBay will refund the fee and for Reverb to do anything else would be very poor on their part and likely lower their brand value even further.

You'll have to agree the refund with your buyer (anything else and he'll find a way to return it whatever, causing you even more nuisance). Re. Reverb, I'd contact them, explain the situation (that pedal has not even been dispatched, buyer has had change of heart etc.) and request that they cancel the sale completely and not take their fee. If they're sensible, they'll agree.

TeleMaster

It seems absolutely ridiculous that you wouldn’t get a full refund for all the fees. 

If it’s your end I can kind of see why they might do it as a deterrent but not if it’s the buyers end. 

They should make make themselves more attractive than eBay to lure musicians on to the platform. If this is the case it’s just another reason to stay away from Reverb. 

Although on this help page it says they’ll credit you with any reverb fees?

https://help.reverb.com/hc/en-us/articles/211581868-How-do-I-cancel-an-order-and-re-list-my-item-

althy

yeah... I've emailed them and him as well. I'll wait for an answer. 
Really not convinced for a first sale

TimmyO

Bridgehouse said:

(Modmin) Moved to off topic 

This is very much on topic surely? 

Bridgehouse

TimmyO said:

Bridgehouse said:

(Modmin) Moved to off topic 

This is very much on topic surely? 

Well, it certainly didn’t belong in “Personnel”

TimmyO

Bridgehouse said:

TimmyO said:

Bridgehouse said:

(Modmin) Moved to off topic 

This is very much on topic surely? 

Well, it certainly didn’t belong in “Personnel”