Amazing customer service

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Just a quick one. Bought an old Fenix acoustic form the 1990's a couple of years back. Have done a fret dress but the old saddle is well worn and cracked. Contacted Shadow Pickups in Germany (here described as junk but it works OK for a cheap spare guitar) and asked to buy a spare saddle or two. Just got a reply that they had sent me several of them in the post free of charge. How great is that?
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  • ICBMICBM Frets: 38151
    I've never found their customer service a problem, just the sound of their pickups and preamps .
    "Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski

    "Just because I don't care, doesn't mean I don't understand." - Homer Simpson
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