Parcelfarce & NGD ruined....

stonevibe

Raise a claim now with Payoal.

underdog

Seller sounds an arse, why people ship anything with parcel farce I don't know, there are many better companies and they are usually cheaper too.

close2u

ebay and paypal

 

about the best (only good) thing they do is for genuine buyer complaints they guarantee refunds

 

 

chrispy108

Van_Hayden;244997" said:

And now he wants me to call him....

I'd swerve that, you want a paper trail.

I don't understand why people think you can whack a bit of tape around a hard case the guitar shifts in and chuck it in the post with fingers crossed. Especially a semi!

ICBM

To be fair, when my PRS Hollowbody arrived by Parcel Farce, the seller had actually wrapped the case in two bin liners as well as some brown parcel tape.

:-O

The Parcel Farce guy (who I know vaguely) actually gave me a claim form before he left… but to my slight surprise, it was undamaged.

My first Rickenbacker 4001 arrived in its case, with a piece of tape over each latch and a courier sticker (not Parcel Farce this time, I don't remember which one) on the side! Bass also undamaged, although I don't know if the case foot was broken before or during shipping...

Bogwhoppit

When I was posting out guitars in any hardcase, I always cut down toilet roll tubes to fit upright inside the case, and then placed them around the outline of the guitar wherever I could.  I hen boxed the case with padding between the outside of the case and inside of the box.

 

I worked on the assumption it would be at the bottom of a big pile of boxes in a cage at the hub.

 

 

Phil_aka_Pip

sorry to see that pic mate

all I can say is what I've said many times: why buy guitars and then trust other people to deliver them to you? Always buy from somewhere that you can collect from!

Gru

In a case like this, I assume you will have to send the guitar back before they payout?

ElectroDan

What a bastard! I would courier a Strat or Tele, but I think anything remotely fragile like that would be cash on collection. Sorry to see your NGD ruined.

Gru

Sorry to see that picture, the guitar looked fantastic pre damage. Hope you get it sorted out asap.

ICBM

Gru said:

In a case like this, I assume you will have to send the guitar back before they payout?

Yes, unless the seller agrees to first - and if you're doing it as part of a dispute you need to follow the Paypal rules exactly to the letter: use only a trackable, signed-for-delivery courier service. (Read and check the rules before doing anything in case it's changed.) If you stick exactly to the rules and can prove you've returned it, you will get your money back. You can also claim for the return shipping if the seller gets stroppy about that too.

I've had to make two claims against sellers like this - luckily for nothing as upsetting as a broken guitar - and both times got every last penny of my costs back despite the seller initially refusing a return or refund.

Gizmo

Sorry to see such a nice looking guitar get damaged like this hope you can get something sorted

One thing id recommend doing to anyone these days when buying any thing offline that needs delivering,be it guitars,laptops,phones ect ect is to record yourself an unboxing video making sure that you show the box is sealed and hasn't been opened or tampered with and film any areas of any damage that you see on the outer packaging that look sus before you cut it open and continue to record as you remove it from its packing and inspect it.

That way you have 100% proof that the item was damaged before you opened it and wont have to put up with the "how do i know you didn't damage it" BS,sure its a bit of a ball ache but it will give you solid ground if you have to make a claim,one other thing always make sure you write "unchecked" on the proof of receipt slip/machine.

Again good luck in getting something sorted.

Lew

That's a cracking guitar.

Lew

Ok, sorry it's really to soon for asshole jokes.

ParcelForce are total fuck wits. I sent a guitar earlier in the year and they shafted it good and proper. Shag all support and they made me jump through hoops . A very different situation, though as £80 is alot easier to write off. I'm guessing the Gretsch costs a pretty penny.

If you're the friendly type try and get it resolved as nicely as possible. On the other hand if you're fuming, send it back to the seller in the same packaging and claim a full refund including shipping costs. Ultimatley it is the sellers responsibility as far as Parcel Force are concerned and it will be him that is responsible for the claim (though you can also fill details in).

I don't mind doing mail order from big shops like Richtone who can afford to see you good. But from an ebay or forum (sorry) seller? Fuck no.

Really hope this gets sorted.

Van_Hayden

That got a laugh from me!

Van_Hayden

The wonders of hindsight. The video is a good idea, a better idea is to avoid ebay & private sellers....

Travisthedog

Gawds

I have a tele inbound with parcel farce tomorrow .........

Lew

Don't worry a Tele wont intonate properly damaged or not.

meltedbuzzbox

its the sellers fault as far as I am concerned.

If you opt for a cheap courier with a reputation of a greek baggage handler for care you package the shit out of the thing. 

I always pack on the assumption the guitar will be thrown around into a van/warehouse/stairs etc. 

Sorry to see the damage, it made me wince

Van_Hayden

It's a nice guitar which makes it even worse....