Taking delivery of used and returned items !

Bogwhoppit

I just took delivery of a Digitech pedal that someone decided to make good use of then return - complete with knackered leaking 9v battery.

 

Its now going to cost me in time and petrol taking the pedal to the (not so) local post office and wait until a new replacement one arrives. It was packed up pretty good, so a quick glance would not have shown it to be de-flowered.

 

I like my pedals to be vestal virgins, not stomped on

bertie

on a counter experience......... mrs bert took delivery of one of those  poufe/bean bag/cube things  to rest her poor ol feet on.......... said £20 (plus p&p) poufe split on the seam after just 24 hours.........we activated the Amazon traders return thingy.............. had an email within a few hours stating, 

 "huge apologies, small family firm.......please dont even bother to concern yourselves with returning the item, we will refund you in full"

excellent service.

ICBM

Bogwhoppit said:

I just took delivery of a Digitech pedal that someone decided to make good use of then return - complete with knackered leaking 9v battery.

Its now going to cost me in time and petrol taking the pedal to the (not so) local post office and wait until a new replacement one arrives.

If you bought it 'new' from a shop, the Distance Selling Regulations apply and I'm pretty sure you can make them come and uplift it.

You also get a refund and buy the replacement one from somewhere else.

If a shop, which one? At least one is notorious for doing this sort of thing.

Bogwhoppit

ICBM said:

If a shop, which one? At least one is notorious for doing this sort of thing.

Amazon are the retailer, meaning a trip to the post office or their collection point, which are both a few miles away. So apart from petrol and taking a chunk out my TV  work time, its the hassle involved.  I recently had the same issue with a £500 phone I ordered from Amazon, some bugger had broke the seals, taken half the accessories out and then returned it.  I will see about emailing Amazon and asking for a partial refund.

RocknRollDave

^ As I understand it, you have to make it "available for collection" - you don't necessarily have to post it back to them.
You can package it up, have it ready and waiting at your abode for a courier to come get and sit back.

Unless other forumites can correct me?

ICBM

Bogwhoppit said:

Amazon are the retailer, meaning a trip to the post office or their collection point, which are both a few miles away. So apart from petrol and taking a chunk out my TV  work time, its the hassle involved.  I recently had the same issue with a £500 phone I ordered from Amazon, some bugger had broke the seals, taken half the accessories out and then returned it.  I will see about emailing Amazon and asking for a partial refund.

I wouldn't. Play hardball - it's their problem and they need to be made to accept the full consequences and costs. I would insist on a full refund and collection at their expense. The DSRs entitle you to this, do not back down.

Selling previously-returned goods as new is not acceptable even if they *aren't* damaged, let alone if they are.

Bogwhoppit

I will take advantage of the wife's legal skills and whip them into submission with big words and statute thingys

Wolftone

ICBM said:

Bogwhoppit said:

Amazon are the retailer, meaning a trip to the post office or their collection point, which are both a few miles away. So apart from petrol and taking a chunk out my TV  work time, its the hassle involved.  I recently had the same issue with a £500 phone I ordered from Amazon, some bugger had broke the seals, taken half the accessories out and then returned it.  I will see about emailing Amazon and asking for a partial refund.

I wouldn't. Play hardball - it's their problem and they need to be made to accept the full consequences and costs. I would insist on a full refund and collection at their expense. The DSRs entitle you to this, do not back down.

Selling previously-returned goods as new is not acceptable even if they *aren't* damaged, let alone if they are.

There was a thread on MR a few months ago where a buyer was ordering two or three guitars at a time and returning those he didn't want. I was a bit hacked off as I wouldn't like to have thought that my 'new' guitar had been sat in someone's house for a day or two. That, to my mind, would make it second hand. 

Bogwhoppit

I asked for and was offered a decent partial refund. It saved me time and money and I retain the full warranty. In addition I paid a few pounds less than they go for battered and used on eBay.

 

 

randomhandclaps

Despite the hassle I reckon that's a result.