Diago Powerstation and Customer Service Problems!

bingefeller

hi guys does anyone know another way to get in touch with James from Diago apart from the numbers listed on their website?  I returned my Powerstation a few weeks ago and he said that he would email me, but I haven't heard anything.  I tried phoning but no reply and I left a message but no reply either.  

Apparently their customer service is good, but I haven't found this to be the case which makes me think there may be a problem.

d8m

Strange as when I had a problem with my Micropower they(James)were excellent. I dideverything through email and it was all pretty swift.

Twitter maybe?

bingefeller

Good idea- Never though of Twitter.  I'll wait until tomorrow and see what happens.  If I do not have a reply by mid morning I will try Twitter. 

bingefeller

Still no reply - shocking customer service from Diago.  

not_the_dj

Really surprising, always been good in the past. 

Modulus_Amps

there is always a backstory, keep trying...

bingefeller

Yeah there probably is a problem.  I emailed Christophe and left two voicemails on his numbers this morning.  If he was off on holiday over the New Year fair enough - but no out of office to state this.  

Johnnyseven

Did you send via tracked mail, maybe it hasn't arrived?

His service was great both times I dealt with him in the past, but it has just been the festive period.

bingefeller

Johnnyseven said:

Did you send via tracked mail, maybe it hasn't arrived?

His service was great both times I dealt with him in the past, but it has just been the festive period.

Yeah I sent it tracked and it was signed for.  He was very responsive to initial emails just before Christmas.

I signed up to Facebook and wrote a message on his page and he said he would get in touch so we will wait and see.  

bingefeller

OK - all sorted now.  

bingefeller

Actually no, it's not sorted.  I find the customer service to be shoddy to be honest.  My experience with Diago has not been good at all and I wouldn't recommend them to anyone.  My Powerstation was apparently posted back to me on Tuesday and I still haven't received it.  I find it very hard to get in touch with James. 

He was kind enough to fix it just outside of warranty, but it hasn't been worth the hassle.

gibsongretschfan

bingefeller said:

Actually no, it's not sorted.  I find the customer service to be shoddy to be honest.  My experience with Diago has not been good at all and I wouldn't recommend them to anyone.  My Powerstation was apparently posted back to me on Tuesday and I still haven't received it.  I find it very hard to get in touch with James. 

He was kind enough to fix it just outside of warranty, but it hasn't been worth the hassle.

A free fix out of warranty?

sounds good to me

Johnnyseven

I sent mine back to fix, it came back and he hadn't actually fixed the problem. I bought a Johhny Shreadfreak copy that has lasted me 10 times as long as that one did.

bingefeller

Johnnyseven said:

I sent mine back to fix, it came back and he hadn't actually fixed the problem. I bought a Johhny Shreadfreak copy that has lasted me 10 times as long as that one did.

How long did it take you to get it back @Johnnyseven? ; He said  he sent mine back on Tuesday, I had an Amazon book ship from Germany on Monday and got it today and I live in Northern Ireland.  Like I said, he was kind enough to fix it out of warranty and I appreciate this, but it is a lot of hassle getting in touch with him.  If I had of known I wouldn't have bothered. 

I sent emails to every address on the website on Tuesday and didn't get one reply.  It was only after I went on Facebook and posted did James ring me later that evening.  I phoned him today and left a message and am still waiting a call back and I also left a message on Facebook and am still awaiting a reply. 

bingefeller

Finally sorted, but it has been a nightmare.  I was lied to on several occasions regarding post dates and I have evidence to back this up.  I wouldn't recommend Diago to anyone and I have no idea how some people are happy with their customer service because I have never experienced a company with such shambolic customer service before.  

My unit came back damaged because I was told he couldn't get casing removed and had to force it apart - I had planned to sell it on here for £15 but there goes that idea!    

Johnnyseven

I don't remember mine taking a long time to come back and he was quite quick and easy to deal with, but then the issue wasn't fixed. I had an issue with a Commuter Pedalboard too, so I also wouldn't recommend.

thomasw88

They sent me a free roll of covering for my pedalboard which I'd owned for years and were very friendly and helpful.