I dont do such posts but after having 2 terrible first and second time experiences with gear4music.com in which they delayed both my orders by months i am notifying others to stay away from this scam online vendor. They dont have items in stock and would make you wait for months for the item to be shipped as it happened with me. Whatever musical instrument you wanna buy online just dont go for them.
Just dont go for this nightmare of a seller or you will regret like me. Mods plzz keep this post up cause i dont want others to get into the hassle i got into.
Btw there have been a huge amount of complaints on their Facebook page. Seems i am not the only one.
https://www.facebook.com/pg/Gear4music/reviews/
Comments
Do you work for a rival by any chance?
I couldn’t actually be bothered to complain since it’s just on the back and I fixed it in five minutes with a staple gun and some tape, but it would make me wary about buying from them again.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Just because I don't care, doesn't mean I don't understand." - Homer Simpson
TBH apart from the likes of GAK, Andertons etc I would always ring the shop if it was a guitar, amp FX etc and ask them can you actually see the item I am ordering before committing myself. With price matching pretty universal there's no need to take a risk on an unknown supplier, it's when it's an item out of stock that another outlet claims to have and that's why I would always check first.
Sorry to hear you’ve had a problem but they’ll still be my first choice.
My first order was a Behringer U-PHORIA UMC202HD USB Audio Interface ordered on 20th November 2017 ( Order no W2199923 ) with shipping date given near 30th November. On 27th November i received an email telling me the shipping date has been delayed to 13th December with which i was ok. Came December and i received a 2nd email telling me that the shipping date has been stretched now to 2nd February 2018, A whole 50 more days and total delay close to near 70 days. I instantly cancelled my order. Its been 32 days and that money is still stuck in the pipeline and will be released on 19th January.
Now come my 2nd order (order no W2318881) which is the Behringer U-PHORIA UMC204HD USB Audio Interface this time. I decided to give them a 2nd chance and asked them about the Behringer 204's availability before i could order so that i dont get the delays this time. I sent the email on 18th December inquiring about the availability of the Behringer 204. On 19th December i got the reply that the product is available and ready to ship. I instantly ordered on the same day ( 19th December). Now comes the 2nd waves of delays. Got my first order delay message on my order no W2318881 on 27th December saying order has been delayed by 1 week. Then got my 2nd order delay message saying order has been further delayed to 10 January and 3 days ago got my 3rd order delay message saying order has been even further delayed to 26 January.
THIS IS JUST A NIGHTMARE FOR A CUSTOMER. SUCH SERVICES SHOULD BE CLOSED DOWN ASAP. i CANT DESCRIBE HOW MUCH FRUSTRATED I AM NOW.
I had ordered on 19th December, the same day they assured me that the item is available to ship. They blatantly lied about the product's availability which is the part that angered me the most. Why lie when you dont have the product in stock in first place.
Here are the screenshots of when they assured me on 19th December 2017 that the item is available and ready for shipping and another screenshot showing the details of the order that i did on the same day for the item on 19th December, 2017 after their assurance email.
https://ibb.co/dBVkgm
https://ibb.co/dDyhSR
I wouldn't bother with them personally, sounds like the kind of crap GuitarGuitar would pull every time I tried buying something from them.
No courier/mail company 'guarantees' next day delivery. It's not physically possible. If you read the small print, although they might say "Guaranteed next day delivery", in the next breath, they say "if your parcel isn't delivered the next day, we'll refund your money."
Looking at the G4M website, it doesn't state that next day delivery is guaranteed, and in fact it does say that delivery estimates "cannot be guaranteed". I think your FIL was being a bit harsh to say that they shouldn't offer things they can't guarantee.
I've used G4M a few times, and had generally good service. In the case of problems, I've found them reasonably keen to make things right.
What happened with the OP would happen anywhere, after all the retailer is at the mercy of the manufacturer's or distributor's delivery estimates.
https://www.ultimate-guitar.com/forum/redirect/post?p=34963750
https://www.ultimate-guitar.com/forum/showthread.php?t=1512782
Our friend has also got previous in whining across a range of forums.
http://www.webhostchat.co.uk/other-hosting-forums/32002-gandi-net-scammed-me.html#post286792
http://www.webhostchat.co.uk/other-hosting-forums/32002-gandi-net-scammed-me.html
OP, you say in your email shots that you're a Homo Sapian Vegan. I have two questions for you:
1) Have you ever been interested in architectural photography?
2) Have you ever been a distributor for Sharptone FX?
Calling @TTony, let loose the banhammer.
Remember, it's easier to criticise than create!
BTW - @Heartfeltdawn Please don't use the lazy pejoratives "whine" and "whining". These seem to be used more and more to dismiss people unthinkingly - these are words popular with Trump, Farage and other right-wing bigots. Just so you know
OP - have some wisdom points.
For what it's worth, I've used G4M a number of times, both for immediate payment and stuff on finance, and while I've had delays of a couple of days here and there, nothing that I'd bother signing up to a forum to complain about.