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Fretboard closing my connection Cannot access the fretboard on my android via mobile internet?

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StrangefanStrangefan Frets: 5297
edited October 2021 in Help & Feedback
Does anyone have any wisdom as to why I cannot access the fretboard on my phone via mobile internet, I can access everything else apart from this one site!;/

@Digitalscream
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Comments

  • notanonnotanon Frets: 482
    edited October 2021
    What do you see when trying to load the page? Can you try a different browser, does that work?

    If a different browser works try clearing cookies and cache - Google for your browser & device.
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  • EricTheWearyEricTheWeary Frets: 13781
    Mine was out for a couple of days like this last week. Everything else was fine, just wouldn't load this site so it was a blank page apart from the www.thefretboard.co.uk at the top.  

    Although I'm not being logged out every 5 minutes viewing it on Safari anymore as it used to do.  
    I’ll handle this Violet, you take your three hour break. 
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  • StrangefanStrangefan Frets: 5297
    notanon said:
    What do you see when trying to load the page? Can you try a different browser, does that work?

    If a different browser works try clearing cookies and cache - Google for your browser & device.
    It works on wifi and on another computer, however just via mobile via chrome, plus every other website opens fine, I cleared the settings a cache for chrome, and installed firefox and it does the same thing ...how odd
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  • StrangefanStrangefan Frets: 5297
    Mine was out for a couple of days like this last week. Everything else was fine, just wouldn't load this site so it was a blank page apart from the www.thefretboard.co.uk at the top.  

    Although I'm not being logged out every 5 minutes viewing it on Safari anymore as it used to do.  
    Yup same as mine connection error it says its like tfb is blocking me 
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  • EricTheWearyEricTheWeary Frets: 13781
    Mine was out for a couple of days like this last week. Everything else was fine, just wouldn't load this site so it was a blank page apart from the www.thefretboard.co.uk at the top.  

    Although I'm not being logged out every 5 minutes viewing it on Safari anymore as it used to do.  
    Yup same as mine connection error it says its like tfb is blocking me 
    Yes, I wondered if the site was down or I was blocked but it seemed fine on other devices and after a couple of days it came back. No idea what happened.  
    I’ll handle this Violet, you take your three hour break. 
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  • StrangefanStrangefan Frets: 5297
    @EricTheWeary I hope thats what happens here, thanks fellow midlander.
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  • StrangefanStrangefan Frets: 5297
    The fretboard is closing my connection???
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  • DefaultMDefaultM Frets: 4945
    Exactly the same for me.

    'Safari cannot open the page because it could not establish a secure connection to the server'.
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  • StrangefanStrangefan Frets: 5297
    DefaultM said:
    Exactly the same for me.

    'Safari cannot open the page because it could not establish a secure connection to the server'.
    Seems like its a tfb issue then, admin are you around!?? @digitalscream ;
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  • maharg101maharg101 Frets: 184
    edited October 2021
    Don't agree that it is necessarily a tfb issue if a small number of users experience the same symptoms. From here the page is served reliably on port 443 over TLS with a valid certificate. People having consistent bad results with different browsers on the same (mobile?) network connections smacks of connectivity / site blocking problems to me.
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  • maharg101maharg101 Frets: 184
    Any correlation in network providers @Strangefan @EricTheWeary @DefaultM ?
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  • StrangefanStrangefan Frets: 5297
    maharg101 said:
    Don't agree that it is necessarily a tfb issue if a small number of users experience the same symptoms. From here the page is served reliably on port 443 over TLS with a valid certificate. People having consistent bad results with different browsers on the same (mobile?) network connections smacks of connectivity / site blocking problems to me.




    www.thefretboard.co.uk unexpectedly closed the connection.

    Try:

    • Checking the connection
    ERR_CONNECTION_CLOSED


    That says to me its a site issue? 
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  • DefaultMDefaultM Frets: 4945
    I'm on Three.
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  • EricTheWearyEricTheWeary Frets: 13781
    Virgin. 
    I’ll handle this Violet, you take your three hour break. 
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  • maharg101maharg101 Frets: 184
    @Strangefan ERR_CONNECTION_CLOSED can occur for many reasons besides problems at the webserver. Can anyone experiencing the problem post the output of `curl -vvv https://thefretboard.co.uk/` ?
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  • StrangefanStrangefan Frets: 5297
    DefaultM said:
    I'm on Three.
    Me too..... 
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  • StrangefanStrangefan Frets: 5297
    Virgin. 
    No need for that he's only trying to help! 
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  • maharg101maharg101 Frets: 184
    https://pastebin.com/raw/yc6Jt52w - curl from here on Tesco mobile
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  • maharg101maharg101 Frets: 184
    One thing which could cause different "intermittent" issues could be clock drift. Normally phones get their time from the network. Could equally be a problem at the server end, but probably using NTP there. Always worth a check for this type of problem. The fact that the vast majority users are not seeing problems tends to point to the server being ok, but could potentially be either end...
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  • StrangefanStrangefan Frets: 5297
    maharg101 said:
    https://pastebin.com/raw/yc6Jt52w - curl from here on Tesco mobile
    Soooo ahem obviously I totally know what that all means but for the other guys who don't have that knowlege can you explain in leymans terms :D
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