Bit of a long shot this but here goes anyway, my mate bought a Sire V3 on Ebay from ebay user danmuaic, he's in Rhyl and has 100% feedback. The bass arrived and it was'nt a bass it was a book called (ironically) The Sage Dictionary Of Criminology . I've got the image of the "parcel" and it very much appears the label has been removed from once package and put onto this one. The seller booked via Parcel2go who used Evri.
It would appear that someone has stolen the bass en route and substituted the book. My mate has raised it with both the seller and Ebay. The seller is being largely unresponsive whilst ebay are saying wait until the 31st before escalation.
Whilst im pretty sure Ebay/Paypal will side with my mate and issue a refund the best outcome would be the seller responding and contacting the courier but that doesnt seem to be happening. We were hoping that maybe someone here knows him? Maybe he's away or having problems hence the lack of communication.
Anyway , if you've read this far then thank you.
Comments
It is quite ironic to steal something and replace it with a book on crime.
quite heavily taped , theres no other label underneath according to James (my mate)
I did find a forum that had dealt with a similar incident and they got a refund from Evri based on (as i put above) the fact that you cant and shouldnt have to pay insurance against theft by the courier or its agents.
The worst case scenario is that you have to force a refund from the seller via Ebay, since I’m pretty sure ‘significantly not as described’ covers it. It’s the seller’s problem to deal with Evri, since they paid for the service.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
Going back to Oct 21 (I think) I sold a champ style amp to a nice fellow on this forum and used Hermes (now evri) as the courier. The buyer received a box of books rather than an amp.
The parcel that arrived look 'similar' to the one and was roughly the same I'd sent. It even had the labels I'd used on it.
I'm quite thorough when i send any item of value with a courier so I had photographed the amp being packed, the package with the labels from various angles. I think with this one i even took a picture of it at the place I dropped it off with the collection receipt.
Hermes initially investigated and provided their proof of delivery however i stuck to my guns and was able to get confirmation that the box scanned at the hub did not look the same as the box I'd left with their 'agent'. I ended up having to issue an LBA and copied in everyone at Hermes i could find an email address for - at which point they decided to agree to settle my claim.
I had to provide evidence of the value of the amp - luckily i still had the receipt for the amp when i bought it. It's also worth mentioning that i had paid for the extra insurance otherwise all i'd have got back is the courier fee.
Now I'm obviously not going to throw around a wild accusation that someone associated with this courier intercepted my parcel between drop off and it arriving at the depot, replaced it with a very similar one containing books, put my labels on it and then sent it on to the buyer - I'm' merely pointing out what a strange co-incidence both our stories with the same courier are..........
your mate as a buyer will be fine - if the seller didn't pay for the extra insurance and check the T&C's properly that bass and his money are now lost forever
As for the whole theft thing, It seems to be well documented that its happening and Evri are finding that in small claims court they are losing cases for the reason I mentioned. They try to bluff out of it but ultimately settle.
It should be a police matter but unless we'd ordered some nitrous I don't think they'll be bothered (not their fault really just the usual given too many things to do with too little manpower)
I had a DPD driver stand the other side of the road and take a photo of the shop to prove we were closed when he came, he didnt cross the road, nor did he see me in the window looking out at him, couldnt catch him but he used the photo to prove we were closed. It was fun pointing out me looking out of the picture