It looks like you're new here. If you want to get involved, click one of these buttons!
Subscribe to our Patreon, and get image uploads with no ads on the site!
Thank you for your enquiry
SP Energy Networks although sympathetic to any expense incurred during the fault cannot accept liability for consequential loss or material damage as incidents such as these are out with our control. Unfortunately, faults can and do occur on our network without SP Energy Networks being aware in advance. We can’t guarantee a continuous supply.
We continually strive to reduce the impact of faults on our customers, both in terms of the number of customers affected, and the duration they are without supply.
Please accept our apologies for the inconvenience caused.
Base theme by DesignModo & ported to Powered by Vanilla by Chris Ireland, modified by the "theFB" team.
Comments
Does Naim offer servicing?
It's not the grid's fault.
What makes you say it isn't the grids fault? As I see it part of their equipment failing has resulted in damage to my equipment, regardless of how Naim designed the system.
https://www.ukpowernetworks.co.uk/help-and-contact/compensation-a-power-cut-damaged-something-in-my-home
You aren't alone in having issues or in not having anything to be able to blame the supplier for.
https://www.thefretboard.co.uk/discussion/comment/3720619/#Comment_3720619
I had hoped that Diolch was Welsh for 'What a bunch of unnacountable, uncaring cunts affect our lives"...
With more and more digital devices at home, a UPS may be wise for more expensive devices. Unless/until manufacturers design them to cope with power outages (cheap if designed in from the start).
My stereo has old-fashioned digital electronics, so is safe, but it has an HDD, so one day....
My brother as also pointed me in the direction of UPS's, I need to do something when I get it sorted as power cuts are a bit of feature of the area where I live.
Thanks for the therapeutic contributions.
IIRC it killed the motherboard in an expensive workstation
I bought a UPS, but it was never useful really. Also it was not powerful enough to drive the central heating, which was another reason I got it, since we had a few overhead line outages there.
Anyway, it stopped working after just a few years.
If you don't need always-on availability for business, I'd say it's probably better and cheaper to get a device that just disconnects the power when it drops below 180v. Does such a thing exist?
Rotational hard drives are actually generally fine if the powers cut as well because the hard drive has a reaction mechanism that pulls the head away from the platter when it loses power.
I'll put that question to Naim when they get back to me
I've wondered since about surge protection but my more knowledgeable brother seemed to think UPS was the better way but says that the batteries tend to die after a few years and as @ToneControl suggests.
Thanks again for your input.
I am writing in relation to the supply interruption you experienced on 12th April 2024, our incident reference, INCD-1007251-s. Firstly, may I apologise for any inconvenience caused by the interruption. I have tried to contact you by the telephone number we hold on to our records to discuss this further but have been unsuccessful. I can confirm we became aware of this fault at 20:41 on 12th April 2024. Our recourses attended site to complete the necessary repairs as quickly and safely as possible and it was identified that this interruption was due to a faulted jumper on the high voltage network. Supply was restored to all customers at 00:37 on 13th April 2024. Customer calls are important to us, as they can sometimes be essential when recording times of interruptions. Due to this, our records of power cuts show the interruption time as when we became aware of the loss of power. This is because we are not aware of a loss of power until we receive a customer call. Our faults & emergency team operate 24 hours a day and would recommend you contact them in the first instance of any supply issues. They can advise you if there are any faults on the network and log a call if required. In the event of a supply interruption please contact our 24hr emergency centre on 0800 001 5400 or 0330 101 400 from a mobile or 105. SP Energy Networks, as do all UK Electricity Distributors, do not undertake to provide a constant uninterrupted supply or that the supply will be free of any brief fluctuations. Regardless of how much we protect, maintain our equipment, faults may still occur. There will always be circumstances beyond our control, which can affect the electrical network. Whilst I appreciate the inconvenience caused by this loss of power and I am sorry to hear of the damage to your electricity meter and HiFi equipment, in light of the above I have been unable to attach any negligent act or omission on the part of the company and/or or its employees. Regretfully, SP Energy Networks are unable to consider any claim on this occasion. Once again, may I apologise for the inconvenience you have experienced as a result of the supply interruption and assure you of our continuing efforts to maintain a safe and reliable supply of electricity to your property.
I ended up claiming on the house insurance, probably get hammered now on annual premiums, which will be annoying as we haven't claimed in 42 year of cover!
As for future protection, I am going to get a APC Line R1200 Automatic Voltage Regulator.
The new Naim Muso QB should arrive tomorrow. I can't tell you how much I've missed it!