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I have now
I checked after posting the question, their answer was: http://www.currenciesdirect.com/en/personal/our-services
unless anyone else has any advice I will use that
i still don't have an answer
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I’m so bored I might as well be listening to Pink Floyd
Supportact said: [my style is] probably more an accumulation of limitations and bad habits than a 'style'.
It all makes sense now.
£4 transfer fee and their exchange rates are great.
It has to be a bank transfer - you open an account, deposit the money you want to transfer to Currency Fair then do the exchange with them. Then transfer to the recipient bank account. Takes about 2 hrs for the original deposit to clear usually.
A bit of a faff but the cheapest way to send money.
www.currencyfair.com/
(Be careful of some of the other exchange services who offer credit card payment - they usually take the money as a cash advance so you are charged interest from the moment the advance is made. HiFx is a culprit)