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"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
Only if it's broken though, if you just don't like it, nothing much you can do
I wouldn't return just because i didn't like it. I had some guy do that to me when i sold my LazyJ, got the ped back and it was fine. Annoying!
Thanks for the advice, wasn't sure on the etiquette as ive always been a happy shopper.
I sympathise but unfortunately you haven't given us much info re the problem ie what the item is, what you paid, and exactly why you're not happy. Otherwise 'All the wrong kind of ugly' and 'it sounds broken to me' doesn't really give too many clues - I'm assuming this relates to an FX unit of some sort. You need to be quite specific to the seller to be fair to them, to E-Bay if you're raising an issue, and it would help us to help you. For example, if its a chorus pedal that is distorting or a distortion pedal that isn't distorting properly etc. If it's a stomp pedal, have you checked its not a problem with the power supply or even battery? It's just that without any real information we're kind of all stabbing in the dark here.
E-Bay always expects buyer/seller to communicate and for buyers to give sellers a fair opportunity to resolve. Its important that even if you don't get a response or can't resolve matters, that you have an audit trail that E-Bay can see - so all dialogue should be through the E-Bay account so they can access the messages from both sides. Depending on quantum and reason for dispute they have a system to automatically 'undo' sale and credit your account back if for example the seller fails to respond, or to adequately respond within a reasonable time.
But assuming there is a bona-fide fault with the item and it isn't doing what's described, there's no problem at all. Couple of years back I bought a special car battery jump starter device that looked heavy duty, but that didn't generate enough power to jump-start a flea. Seller asked me to return it and he'd refund me. This would cost £18 (it was darned heavy!) and I couldn't get his written confirmation I'd be re-imbursed, plus I didn't want inconvenience of packing & sending. So I refused but told him he could arrange collection. Nothing happened; told E-Bay who saw correspondence and credited my account - I then gave the unit away as I didn't want it taking up space.