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I sent a stronger message today, reminding them that we had been corresponding for a week and I still had nothing in terms of updates and asked for a commitment to confirm that my order had actually been dropped off with RM - by tomorrow.
An hour or so later RM sent me a message confirming the parcel was now dropped off at Shed's local post office. A little later Shed confirmed the pickups were "stuck in the sorting office…But they're now on their way". I believe the sorting office is actually Sheds "to post" pile! I don't appreciate the lack of candour in their comms, but pleased they are on their way now. HA59's if anyone cares!
more?