Howdy, Stranger!
It looks like you're new here. If you want to get involved, click one of these buttons!
Categories
- 248.2K All Categories
- 22 >> Start Here <<
- 12 New Members
- 8 FAQs
- 88.9K Gear
- 40.5K Guitar
- 3.5K Acoustics
- 1.3K Bass
- 15.1K Amps
- 17.6K FX
- 359 Digital & Modelling
- 785 Other Instruments
- 8.5K Making & Modding
- 432 Gear Reviews
- 108 Guitar Reviews
- 74 Amp Reviews
- 119 FX Reviews
- 90 Other Reviews
- 756 Made in the UK
- 988 Theory
- 1.9K Technique
- 2.2K Live
- 3.2K Studio & Recording
- 2.2K Making Music
- 232 Events
- 15 Guitar Show 2018
- 867 Plug My Stuff
- 108.2K Classifieds
- 42.3K Guitars £
- 2.9K Acoustics £
- 146 LH Guitars £
- 925 Basses £
- 11K Parts £
- 18.8K Amps £
- 35K FX £
- 2.9K Studio & Rec £
- 6.3K Misc £
- 472 Personnel
- 56.2K Chat
- 37.5K Off Topic
- 1.2K Tributes
- 6.8K Music
In this Discussion
Become a Subscriber!
Subscribe to our Patreon, and get image uploads with no ads on the site!
Pmt online... Pointless??
Just wondering about anyone else's experience really. After perusing the boxing day sales I found what looked to be an excellent deal on a fender American deluxe dimension bass. Down from around £1400 to £699. So I happily ordered with the website saying Newcastle store had one in Stock.
2 days later order is still saying "processing" with no contact or anything. So I phone Newcastle, who says online chaps will phone me back soon. An hour later I call online chaps myself and they say they will call me back again in an hour. About 4 hours later I call back again to be told I'll be called at the end of the day and that there is a problem with my order. Apparently the guitar does not exist and it was a stock error but they will see what they can do. They say they will get back to me at end of the day. Of course they don't. I understand it's a busy time of year n all but just say tomorrow instead of times you cant meet.
Miraculously I get a call today saying they just don't have any of them to sell. And they have checked all variations and there are none of those to offer either. Im myself looking at pmt website which says there are at least 2 other dimension options available in several stores. The chap goes quiet for a few minutes seemingly doing nothing then says nope, they don't exist.
So it seems pmt onlines website is entirely fictitious and when purchasing something off it there is no guarantee said guitar exists? And you will have to make all enquiries yourself as to whether it does or not.
As you can imagine. Very frustrating as anything else in sales will now of been snapped up whilst my money and time was held for nothing. I get the feeling that the discount was 'too good to be true' and they're just making it up. There's a dimension bass in Stock in Bristol store where I live apparently, perhaps I'll go see if it exists...
UPDATE: I phoned a couple of stores in which they confirmed they had the guitars in stock. I phoned online services again who could do nothing but repeat it was a Christmas sale, that guitar doesn't exist and that they can't swap it for an identical model in different colour. So much for "we have no variations of the bass for sale at all". He also said it was probably second hand or display model, which was not mentioned anywhere in the now taken down listing. Ace.
2 days later order is still saying "processing" with no contact or anything. So I phone Newcastle, who says online chaps will phone me back soon. An hour later I call online chaps myself and they say they will call me back again in an hour. About 4 hours later I call back again to be told I'll be called at the end of the day and that there is a problem with my order. Apparently the guitar does not exist and it was a stock error but they will see what they can do. They say they will get back to me at end of the day. Of course they don't. I understand it's a busy time of year n all but just say tomorrow instead of times you cant meet.
Miraculously I get a call today saying they just don't have any of them to sell. And they have checked all variations and there are none of those to offer either. Im myself looking at pmt website which says there are at least 2 other dimension options available in several stores. The chap goes quiet for a few minutes seemingly doing nothing then says nope, they don't exist.
So it seems pmt onlines website is entirely fictitious and when purchasing something off it there is no guarantee said guitar exists? And you will have to make all enquiries yourself as to whether it does or not.
As you can imagine. Very frustrating as anything else in sales will now of been snapped up whilst my money and time was held for nothing. I get the feeling that the discount was 'too good to be true' and they're just making it up. There's a dimension bass in Stock in Bristol store where I live apparently, perhaps I'll go see if it exists...
UPDATE: I phoned a couple of stores in which they confirmed they had the guitars in stock. I phoned online services again who could do nothing but repeat it was a Christmas sale, that guitar doesn't exist and that they can't swap it for an identical model in different colour. So much for "we have no variations of the bass for sale at all". He also said it was probably second hand or display model, which was not mentioned anywhere in the now taken down listing. Ace.
1
LOL 2
Wow! 1
Wisdom
LOL 2 Wow! 1 Wisdom Base theme by DesignModo & ported to Powered by Vanilla by Chris Ireland, modified by the "theFB" team.
Comments
Are they on trustpilot or anything, feedback on this kind of thing can be helpful to business. It sounds like not just their stock management is shite but they could improve their customer facing side as well.
I hope to see a NGD from you soon!
Looks like a few people have had similar experiences of the festive period:
https://uk.trustpilot.com/review/pmtonline.co.uk
Others I've been to have been awful, though
And the sooner they fuck off here with all their spamming under various different user names the better we'll all be
I had to lol this, because you were so tactful
Get 'em told !
I was working nights once when I heard on the radio that a local leather shop was starting a big sale the following morning. Star of the sale were some quality Flying Jackets at £25. That'll suit us nicely we said, so when we finished at 6 a.m. my mate and I went straight to the shop and queued until opening time. We were at the front of the queue as the doors opened and asked the guy who opened the doors where the Flying Jackets were?
"Sorry mate, sold out!"
Its the way of the world I guess :-(
My latest experience was with a PRS. I wished for a different colour, which they found quickly in the chain, but when it turned up it wasn't quite right, and they worked hard to find an alternative. When that worked out well (in less time than their estimate) it even came with a "sweetener" to apologise - even though it wasn't really their fault!
This is similar to every experience I recall with them.
The website though is quite different. It barely works in a browser, with weird expanding images that block stuff all the time, while most of the displayed kit (if you search for say "guitar") is out of stock - often by many years (as in long discontinued stuff). With such a poor store front, surely it's a really blatant "buyer beware" message!!!! Not that they seem to learn from it...
Hearty recommend for the real shop though.
That's crazy.
We need a "WTF?!" button.