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Comments
Really? 0.002%?
I'm usually impressed enough with a 1-in-52 chance card trick that I strongly believe that it was done on purpose.
This is why we DO need passwords that are strong, so they do get regularly changed... but... they need to be something that's not changed all the time, and strong enough that it can't be guessed/cracked, and be something that can be remembered ...
There's a distinct balancing act to it... but most places get it very wrong...
I doubt that the OP's situation will allow network access, let alone in such a way that could be further exploited - however if the voicemail regularly contains sensitive information that a competitor could use... or it's possible to accidentally get someone else's voicemail box... maybe there's a reason for tighter security
*it's suspected that information gathered by Titan Rain was used to ensure Chinese companies were able to work on technology developed by the US and UK companies to initially copy, and then to develop further, and that other information was used so that Chinese companies could out-bid other nation's companies so the gathered information might not be cool hacker stuff... it could be the way an enterprise grade switch happens to handle certain packets... or widget designs.
Though, while I think you need updating passwords I DO agree in that I think we do it too often and have absurd rules imposed which do not make strong passwords
Would you give your house keys to a total stranger just because they said they're your mum and really need a sweater? No, so why would you give a stranger the keys to a computer network just because they SAY they're from IT. We should make people more aware of this stuff, and sack people for failing (rather than saying "oh well accidents happen"). If you knew that giving out a password over the phone got you sacked every time, you'd never do it.
--Edit--
And get decent people to give this education... I've had some bloody boring talks in the past that I've zoned out from... most of us computer geeks aren't great public speakers... just saying