It looks like you're new here. If you want to get involved, click one of these buttons!
Subscribe to our Patreon, and get image uploads with no ads on the site!
Base theme by DesignModo & ported to Powered by Vanilla by Chris Ireland, modified by the "theFB" team.
Comments
Ive been refunded on the Stone Deaf, but havent received the postage. Ill contact Amazon later...
It sounds like on this occasion they may have dropped the ball but retail is difficult to manage at the best of times?
Still, sending out a brand new pedal, already opened, DOA, not tested, no apology, no post refund...
Lots of drops of the ball on here.
As as it stands, the buyer is still out of pocket on a duff deal, and the silence is deafening.
As previously stated, it's the difference between being an amateur and a professional. Retail isn't that hard, brain surgery is hard and you wouldn't accept poor standards there.
Because that is a pretty important distinction for the point you just made?
Edit: in the interest of clarity, if we KNOW they do, then yes they should weigh in and resolve the issue.
The thing that I find weird is that every time someone posts a bad experience someone always comes along to point out that's only an isolated case- this is never done if someone posts that they had good service. But the thing is, if nothing went wrong, you didn't actually have to test the shop's performance when things don't go according to plan, so you're just as in the dark (actually, arguably more so) than the person who did have to return something and then had a poor experience.
Just out of interest, what's the other thread (or the other shop)? I couldn't find it on the open forum (and as I said above, I like to know what's going on ) .
@Dave_Mc