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I eventually had to resort to a Paypal claim to get my money back. Would never use them again, especially for anything of value.
Actually it reads like they opened the UK 'shop' without considering staffing issues which then leads to poor service and late orders etc.
Doesn't sound like trading dishonesty so much as don't care for the staff and expanding too quick.
Perhaps if your not in a hurry it's worth a shot, I would mainly be worried about warranty issues and replacement gear I think rather than a slow delivery which I could cope with for the price.
The mystery of cyberspace
Bax list a lot of b stock gear as their returns policy is so good.
Got a Helix from them last summer, very good price, came when it was meant to, absolutely no hassle at all.
I'd use them again in an instant