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Yet I've known in this trade for example, every time I've had to replace a Planet Wave cable, I've given the customer a new lead and D'addario have given me a new lead in return - Of course it has to come back in acceptable condition - Not towed a car or the dogs has chewed - Abuse it and you loose it - Look after it and they will honour the warranty
update us accordingly
Pretty much every other cable I’ve bought - no idea, have never had to use the warranty.
But, for interest's sake, does anyone know what kind of warranty people in the uk get when buying a les Paul from am authorised Gibson dealer?
I've only had one fail but it was replaced without a problem.
can't comment on Gibson as I've not sold new models for over 15 years - But on the rare occasion I've had to make a warranty claim on a new USA PRS and Custom Shop Guitar I've been successful - Can't recall a negative claim on a valid repair - But such claims are rare anyway
Ditto neck warping. Or defective truss rod/truss rod breakage/stripping (that is not the fault of the user). Again rare but it happens.
You mention frets - thats not strictly true. Fret *wear* is outside of that but a fret that has not stayed seated would be, as that is a manufacturing fault.
From experience of working with brands that offer similar lifetime warranties - very few people are even aware of the existence of such warranties. Those rare occurances of claims on older instruments tend to be people trying it on... such as the chap who sent a guitar in for inspection with a 'defective neck' (shop terminology), who had performed his own "set up" job on it using a nail file or similar on the frets and had wrecked them, it had the truss rod pulled so tight that I was worried it was going so bend the neck permanently and a load of other ill advised 'adjustments' that had generally ballsed up the playability of the guitar. Unsurprisingly, the claim was not upheld...
Yet it's meaningless if it refers to the lifetime of the item.
Companies that honour such things do themselves immense good in PR terms, in my opinion.
People shouldn't take the P but it's nice to look after your customers.
I do know of someone who got Martin to pay for a neck reset after 22 years but I think that was just to shut her up!
This begs the question, did it die from faulty manufacture or natural causes?