Hi - so recently I checked on one of my guitars been sitting in hardcase
for a few months - took her out and noticed the nitrocellulose finish
on an area of the neck had blistered / melted /reacted with something
(see photos) and noticed where the neck was resting on the case
compartment tab handle was the area damaged - same place shape etc.
Anyone any ideas?
Could this be a reaction to the tab handle material?
Here's the photos
https://ibb.co/fEHXb6
https://ibb.co/ipO5w6
https://ibb.co/d1oG3m
https://ibb.co/bBKpOm
https://ibb.co/bLo5w6
The case was from Flightcase Warehouse - Spider cases
NB. this is a Gibson satin finish also.
Cheers for any advice..
Comments
or if the tab´s leather then it´s got some die on it which has reacted with the nitro
That is definitely the tab. Can it be polished out?
A long time back (late 90s?) I ordered a new natural Jazz from Fender. No nitro. The case had a strap that held the top to the bottom at the body end of the case, and despite the Jazz only being glossed, it had not cured/dried properly, and it arrived with a big section of rough finish where that strap has sat on it. Luckily it was new and I sent it back.
"Hi,
Having looked at the photos requested, I can clearly see there is an issue, however I cannot see how the tab would have caused the damage as there is no residue on the tab, which there would be if it had caused the varnish to melt.
We have sold 100’s of this model case over the last 5 years with no issues, so I am afraid we cannot help in this matter and there must be another reason for the issue.
Best regards"
Oh dear what to do now mmm?....
I am just really upset that my guitar is damaged and want a resolve with Flightcase Warehouse - the photos clearly show the damage too...
It's pretty much destroyed the lacquer where it touched so no chance it would polish out and it needs patching/overspray which would likely leave a scar or preferably the whole neck stripped and refinished.
The moral of the tale is don't buy a cheap case.
Many guitars have a re-sale value. Some you'll never want to sell.
Stockist of: Earvana & Graphtech nuts, Faber Tonepros & Gotoh hardware, Fatcat bridges. Highwood Saddles.
Pickups from BKP, Oil City & Monty's pickups.
Expert guitar repairs and upgrades - fretwork our speciality! www.felineguitars.com. Facebook too!
Can you please reupload @nibs? imgur.com is good.
Here you go:
https://ibb.co/fEHXb6
https://ibb.co/ipO5w6
https://ibb.co/d1oG3m
https://ibb.co/bBKpOm
https://ibb.co/bLo5w6
Let me know what you think..
LATEST UPDATE from the Director at Flightcase Warehouse:
"Hi,
I have had enquires today asking the question: Are these cases and all their components safe and compatible for nitrocellulose finished Gibson guitars?
I have never been asked this question and is obviously from the forum thread that you started and sent me.
If I was to answer the question my answer would be ‘ I do not know. It is a £** guitar case and we have sold 100’s with no issues. Obviously on cheaper guitar cases you get cheaper materials. My opinion would be you make the choice.
I feel the only way forward is to refund you for the case, which I am happy to do.
I will not cover the repair of the guitar.
I will only cover the case cost."
So that's the customer service from Flightcase Warehouse...
The guitar case is clearly advertised as a Les Paul hardcase but is made from materials that directly damage the finish of a Gibson Les Paul.
I have contacted some top luthiers as suggested here by other members regarding repair costs and sent photos of damage and have contacted GIbson direct also - Flightcase Warehouse should wake up realise the problem is their hardcase that has caused the damage to my guitar and get this matter resolved.
very stressful...
IMO you have a claim for negligence. Contact your local CAB for advice...
I did the same with a dash cam that apparently had voltage protection. Out didn't kick in when my battery went low as the car was parked up and consequently killed the battery causing it to need replacement. Cab helped me word my complaint and on the end the retailer ended up paying for my new battery plus labour, refunding me the fitting cost and the price of the camera.
My Trading Feedback | You Bring The Band
Just because you're paranoid, don't mean they're not after you