On Thursday morning I emailed Yamaha customer service to enquire about some replacement parts for a 1992 RGX 121D.
When I got home from work there was a reply waiting asking me to email my enquiry to the above & that they would check availablity, delivery time & costs.
I did this & on Friday evening when I returned from work there was an email waiting stating that they had the parts, the price (£8.50 including delivery) & that they would ring me on Monday for payment.
Monday morning I received a telephone call from them for payment & when I got in from work Tuesday evening the parts had arrived.
It is the first time that I have dealt with them & I must say that I am very impressed.
I have 3 Yamaha guitars & think that their guitars are superb.
I now also think that their customer service is also superb.
Big thumbs up to Yamaha Guitar Workshop.
Comments
I phoned PMT several times at the beginning of the year about something I had bought from them (about £180) that when I got it home & unboxed it there was a part missing.
Took about 4 weeks to finally get an answer off them after being told each time that I rang that someone would look into it & phone me straight back.
After 4 weeks PMT said that I would have to contact the manufacturer.
I pointed out that I had bought the item from them & not the manufacturer & that if they couldn"t supply the part I would return the item for a full refund & in the end that is what I had to do.
Two completely different experiences.
Good to know Yam' still offsr support, it could do with a new switch.
They kept their promise. It was available and if I sent them £164:46 it would be with me in 2 weeks.
Hmm, I would like the guitar to have a pick guard but not that much!
Unbelievable service.
I have 3 Yamaha"s, an ERG 121 an RGX 121D & a Pacifica 611.
The RGX & 611 are keepers.