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Yea I’m not sure what it is. Peach guitars think it’s software, GuitarGuitar don’t have a clue and Kemper aren’t responding to me. So I’m completely in the dark. It would be nice if they told me whether they think it’s a software or hardware issue so I can return it and try again or wait.
I’m not impressed either.
(Sorry, I’m in hospital and bored out of my tiny mind... I’ll go away now)
Hope you're okay and out soon.
They have some inflexible rules when it comes to ordering and any questioning of this is delivered with a condescending tone as though you are an idiot for not knowing it (and frankly, how could you?).
This sort of thing starts at the top of an organisation and goes down.
Studio: https://www.voltperoctave.com
Music: https://www.euclideancircuits.com
Me: https://www.jamesrichmond.com
Football is rubbish.
Ive been a Kemper user since 2012. I’ve bought a Powerhead, a Stage, 2 remotes, and a bag. There’s not much else I can buy, and not much longer I could’ve been a customer with the profiler, so I don’t get the tone at times and the lack of response.
I was told to return it, but then I’m being told it may be software, so why return it for another one with the same issue? That’s all I want to know, are you going to be updating it?
If I get nothing by Monday I’ll be calling and asking for the person personally and letting them know what I think.
A simple 'we are aware of the issue and are working to resolve it' is the best approach.
I feel that a lot of Kemper uses may use the XLR output, which is unaffected, or may not turn the unit up load enough to hear the issue as they are bedroom or headphone players, so I'd guess that the reality is a lot more fo these units are affected.
Personally I'd be returning it and getting a refund, wait until the issues are ironed out.
It clearly isn't ready for release.
You have other options.
A Helix, Fractal AX8 if you need a floor unit.
A Kemper rack or head if you absolutely need a Kemper.
Studio: https://www.voltperoctave.com
Music: https://www.euclideancircuits.com
Me: https://www.jamesrichmond.com
Football is rubbish.
There's 3 years warranty, and I can still use it, and I'm hoping they'll sort it out. So I'll keep it, even if it's frustrating as I don't know if it's a mechanical or software issue. I can always get another one next week when GuitarGuitar get their stock. As long as the new one isn't the same. And it's a gamble because like @Wazmeister it was fine for a day then it started doing it.
I'm not criticising you for it- you should be able to buy a new product without the risk of it having significant and deal breaking issues like this.
But that doesn't help you right now.
Why not return it for a refund and buy it once they sort out the problem?
Studio: https://www.voltperoctave.com
Music: https://www.euclideancircuits.com
Me: https://www.jamesrichmond.com
Football is rubbish.