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hello Gavin
no my business as not change, yes if changes then I know I must change but no, is exactly the same for now, thats the reason I just have sent the package without checking before, is was not supposed that the number not working
i have this eori problem, number was not working (validated) and I have contacted the eori time from 9 days, every day, they phone number, is in the page, and now one never helped me, they always sent me to a online form that after 9 days I never had a answer... nice isn't it?
I have tried everything, even in facebook chat now one helped me and always sent me to the fill form page...
THIS morning I decided "I'm going to call again I must be such a pain in they as**s that maybe I will get something or some more info or whatever!"
I called again and , once more, a person from the other side asked me "what is the matter?" I explain, Che ask me the eori number "yes is not working, but can you give me a few seconds I will check this in other interna program (seconds late) yes is not working"
At this time I wish to die...
BUT uau this lady decided to go forward and asked me my address I thought "what?? she will do something???"
UAU this lady decided to spend almost 20 seconds to find my problem, problem solved it as a HRMC error and now is working
My friends, all process was the same Che just asked me the address and have spend 20 seconds, less then, and 9 DAYS waiting was solved in seconds with just a bit of good will...
After Brexit I believe we all, UK based makers, we must prepared wen we sell or buy our stuff, buy woods, sell guitars etc. because this will be our headache from now on.
I dont know what I must advise for someone with the same problem, just insist until you have the right person in the other line of the telephone, they all can do this correction but just one had the interest and respect to do it.
chears
JM
Good of you to report how you got it resolved. As you said, it may help anyone with a future problem who might find this thread helpful.
I hope now one needs to solve something like this, is like something his wrong, is nort your fault but you will suffer the consequences .
Like everyone here if we buy something we wish no to have headache , my clients , that were vey understandable , but they must not pass trough this and we the makers are just trying to keep our, very hard work , on.
If you have to call again have the notes on hand and do not allow them to "promise" the same thing again. You have the evidence that they didn't do what they said. You can then insist on being escalated up the chain of command. Repeat the process.