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Remember, it's easier to criticise than create!
If Parcelforce fail to cough up I’ll be left with a PRS DGT with a snapped neck. Hopefully it will be salvageable in the skilled hands of @IvisonGuitars I’ll update everyone on its rise from the ashes
Hoping it works out for you ... good of you to refund @Gassage - respect mate!
Remember, it's easier to criticise than create!
This is a good place to hopefully do deals in full confidence. I’d like to think I would of had the same courtesy shown to me if I’d received a guitar broken...
The only reason I would buy it, is if it gets lost. But surely the courier is responsible regardless of insurance, for not losing your parcel. If you're contracting them to deliver, surely not losing the parcel and delivering it, is part of the that contract?
Gas has had paper work from Parcelforce and he’s very kindly returned it to them. I’m still waiting to hear. I think I’ll try and talk to someone next week. We are holding off repairing it incase they want to inspect it
I don't know why people think judges automatically favour the consumer. That's not my experience.
Also the insurance you took out is not insurance in the strict sense of what an insurance policy usually is. You are taking out enhanced compensation rather than an insurance policy. There are strict terms and conditions applying to insurance products. This is not an insurance product and hence the argument you are being missold insurance is incorrect
However, they offered me 'extra protection' in case of loss. So I paid £7 extra for cover against loss on a guitar valued at £160. That's right, they dangle a tantalising opportunity for me to pay them more £££ on the off chance the package disappears into thin air. I am paying extra money because they are unaccountable.
I think the parcel industry needs to be held to account by some government watchdog for the unacceptable standard of service endemic today. After all, just about every other supplier of goods and services can be held to acount by trading standards departments for failure to deliver peace of mind.