What are Fenders customer support like?

robgilmo · July 2020

Anyone know, bought some stuff from them direct that turned out to be a complete lemon.

tony99 · July 2020

a lemon eh? can you a peel it?

boogieman · July 2020

There used to be a Fender company guy on here who was always pretty helpful. Matt something?

duotone · July 2020

boogieman said:

There used to be a Fender company guy on here who was always pretty helpful. Matt something?

Think it’s @MattFGBI ;

skunkwerx · July 2020

From my experience, they’re pretty good. Matt has helped me before and so has the Uk centre in general

robgilmo · July 2020

Sorry guys, Im being a big Wendy! I bought some of their T shirts in the sale, both large, when they arrived one was at least two sizes smaller than the other yet both were large? Not a biggie I know but I do really need some new T shirts! It was also described as 100 percent cotton which is why I bought it, its polyester, I dont do plastic very well!
Anyhow, thats my big Wendy rant for today, Ive had a beer since!

monquixote · July 2020

Matt from Fender is a top dude

paulnb57 · July 2020

I’ve used the Message Fender function in the Fender website and never had a reply!

Panama_Jack666 · July 2020

They've been really good for me in the past replacing some cables which I'd gigged the shit out of. I wanted to test their lifetime warranty and it was so straight forward.

Infact, they actually sent me upgraded cables from what I had!

p90fool · July 2020

I've received emailed schematics for newly released amps directly from Fender in the US very promptly long before they've been released to the public.

There's a guy called Jeff in the Fender Amps division who's a real amp nerd and is happy to talk innards. I know that shouldn't be a surprise, but big corporations don't always have the right person in the right job.

Grampa · July 2020

Recently sent customer support (US) a mail, small question regarding the authenticity of a Tele I'd recently sold. Came back to me within 24hrs with a very detailed reply that totally cleared up all of my concerns. Very personal, not just generic responses, excellent service.

SPECTRUM001 · July 2020

When I had a first generation Player Tele (with the bent steel saddles that made it nigh on impossible to change the strings), Fender took it back, replaced with the block steels, installed a bone nut (as string spacing was slightly out) and restrung with a decent set up.

I was pretty impressed..

Alex2678 · July 2020

p90fool said:

I've received emailed schematics for newly released amps directly from Fender in the US very promptly long before they've been released to the public.

There's a guy called Jeff in the Fender Amps division who's a real amp nerd and is happy to talk innards. I know that shouldn't be a surprise, but big corporations don't always have the right person in the right job.

Who/how did you message to get the schematics? Wouldn’t mind having a nosy at the schematic for my bassbreaker 18/30

p90fool · July 2020

Alex2678 said:

p90fool said:

I've received emailed schematics for newly released amps directly from Fender in the US very promptly long before they've been released to the public.

There's a guy called Jeff in the Fender Amps division who's a real amp nerd and is happy to talk innards. I know that shouldn't be a surprise, but big corporations don't always have the right person in the right job.

Who/how did you message to get the schematics? Wouldn’t mind having a nosy at the schematic for my bassbreaker 18/30

Ooh bloody hell, I knew someone would ask! I'll do a search on my emails, it was about four years ago so give me a mo...

p90fool · July 2020

@Alex2678 ; it was this guy, I hope he's still there, he's really good!

Jeff Bielke

Consumer Relations Representative

Fender Musical Instruments Corp.

17600 N. Perimeter Dr., Suite 100

Scottsdale, AZ 85255

480-596-7195

jbielke@fender.com

monquixote · July 2020

p90fool said:

@Alex2678 ; it was this guy, I hope he's still there, he's really good!

Jeff Bielke
Consumer Relations Representative
Fender Musical Instruments Corp.
17600 N. Perimeter Dr., Suite 100
Scottsdale, AZ 85255
480-596-7195
jbielke@fender.com

Maybe don't put his details on the internet

skunkwerx · July 2020

SPECTRUM001 said:

When I had a first generation Player Tele (with the bent steel saddles that made it nigh on impossible to change the strings), Fender took it back, replaced with the block steels, installed a bone nut (as string spacing was slightly out) and restrung with a decent set up.
I was pretty impressed..

Haha oh man I got through two of those things at the time.

Gave up after that.

The nuts were insane eh.

p90fool · July 2020

@monquixote those are his consumer relations details not his private ones, it's his job.

monquixote · July 2020

I'm sure he still won't thank you for the amount of spam he's going to get.

p90fool · July 2020

It's all over the Fender Forum though, which dwarfs this one.

darius · July 2020

Panama_Jack666 said:

They've been really good for me in the past replacing some cables which I'd gigged the shit out of. I wanted to test their lifetime warranty and it was so straight forward.

Infact, they actually sent me upgraded cables from what I had!

They’re a bit slow at responding to emails, but they do respond.

I had two gigged cables break at the shield joint solder, they were ok to replace them if I had proof of purchase. Who keeps receipts for lifetime warranties eh? Not me apparently. They wouldn’t send new ones without it. So I resoldered it for home use only, and I won’t be buying any more Fender cables ever again.

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What are Fenders customer support like?

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