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Im tempted to get one and build it for the fun then it’s discontinued. I still fancy the ‘89 Batmobile too...
There's LEGO in virtually every room in the house.
I'm self employed and my industry hasn't started up yet so buying Lego hasn't been high on priorities.
As a toy for kids, Lego is unbeatable value because it's always there, it doesn't break (the individual pieces I mean), a 4 year old will happily build simple things all day while a young teen can make something spectacular out of the same bricks.
I have an 18 year old son, he started his Lego life using Lego my mother had kept from when I was a child, and now my 9 year old plays with that same Lego from my childhood, Lego from his brother and of course sets of his own. They are all compatible with each other and always will be.
Lego is just beautiful.
Long story short, to either cancel or return an item (or if you have any other problem) you need to contact their customer services, and doing that requires you to either email them and wait 9 days (!!) for a response or spend an hour on the phone on hold. I've also just discovered that an item I ordered four months ago which was "on backorder" has now been discontinued and I will presumably never get one. This is despite me asking them for an update only a few weeks ago. Should have bought one from another retailer.
Basically, avoid with extreme prejudice. Order from Amazon or somewhere instead.
The company I work for has gone through an horrific 6 months in customer service, where every system and process has either severely creaked or broken. We've decamped every employee from office to home, coped with massive online demand and virtually all stores closing. At one point our weekly contact average went from 20k to 120k.
There is no way a company can just absorb that and once the backlog builds you are screwed for weeks. We had to employ 100 extra staff and close or reduce live channels.
9 days wait for email or 1 hour hold is not so bad at this current time where providing customer service at all has never been so difficult.
It might be frustrating for the the consumer but some patience and understanding of the situation is needed.
Context - I bought something from lego.com as a present for someone. After ordering but before shipping I found out they already have it. So I tried to cancel - only you can't cancel an order yourself via the website. You can log in, you can see your order status, but you can't cancel it.
So I emailed them as per their suggestion, a full week later I got a response saying "we'll TRY to cancel it for you " and three days after that it shipped anyway.
So now it arrives, and I have to return it (to Belgium, by the way). The only way to get a returns label is to... phone them or email them. This time I phoned (lesson learned) and sat on hold for an hour. They agree to send me a returns label via email, which I have to wait approx 24 hours for it to hit my inbox. (PS, lego only operate with one courier, they won't let you choose another and the courier won't pick up from you - so if there's no depot near you you're pretty fucked).
I totally get your point about Covid, but it's 2020. I've been buying stuff on the internet for more than twenty years. The idea that I have to phone a busy helpline for something as basic as cancelling and returning an item is utterly ludicrous: lego don't need extra customer service operatives, they need a website that is fit for purpose in the internet age. Contrast with Adidas, who include a pre-paid self-adhesive returns label with every order, so all you have to do is close the box up, tick a box on a form, stick on a label and take it to a post office. Lego are failing massively here.
Similar experience at legoland last year. We had a phenomenal holiday and the kids loved it but it was obvious walking round the park that Lego's management are stuck in the 1990s. Food options are pathetic, choice is straight out of a 90s canteen, allergy information almost impossible to find.
I absolutely love Lego, the toy. But the company themselves seem utterly useless and that makes me sad.