I recently bought a Sustainer from a Japanese Music shop, online. I paid Customs duties and Tax on receiving it here, but a couple of days later I decided it wasn't what I wanted.
The shop agreed for me to return it at my expense, of course. I attached a Commercial Invoice to the package stating that it was Made In Japan and was a Return.
After arriving in Japan it is now held up in their Customs and has Duties and Tax applied to it.
I've been told it is the responsibility of the receiver to pay these charges
Now the shop is arguing that it shouldn't have any charges applied to it and basically refusing to pay the said charges - about £30 or so.
Has anyone had any experience like this, and is the shop in the right ?
Thoughts and any advice appreciated ...
Comments
When I am in the same situation, I usually sell locally any stuff I don't want. It's less hassle for everyone.
If they were Spaniards, on the other hand, I might take a different view just for fun.
Hope it works out