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As the seller used and paid for Ebay's postage system, it's not even a simple claim against RM for him.
It's not the seller fault, it's not the buyers fault. But the buyer should open an "item not arrived" request with ebay.
When I asked them about claiming for a lost item they said they can only deal with the person who posted the item.
Interestingly, the seller is now advising that I pretend to be him and claim on his behalf. He also imagined a scenario that I was somehow rude to the Royal Mail staff when it was perfectly pleasant interaction (????)
In any case, just open the non-delivery case and be done with it. Tell the seller to stop being so defensive because you're not even implying he didn't send the item and that you appreciate it's a RM problem, but the only course you have as the buyer is to raise a ticket with eBay.
To cut a long story short, once it had crossed the counter at the sorting office it was now "in the system". Any attempt to do anything other than deliver it to the labelled recipient was a criminal offence. I had to wait for the recipient to refuse delivery at his front door and then Royal Mail did a free "return to sender" to me. It took about a week. But the important point is no-one can change anything once it crosses the counter or enters the slot of the postbox. I learned that it's "in the system" and protected by law.
Oddly, I could watch the tracking system and see two parcels with the same tracking number going through. At one point the first parcel had been delivered but was also waiting to be delivered and at the local sorting office at the same time!
I understand his frustration as he did follow process, but things can go wrong and rather than trying to help, he’s being an arsehole.
Do not communicate anymore with the seller, he could be setting you up for a fall, get a paper trail from RM, it sounds like the seller isnt trustworthy and is wriggling around looking for an exit..
Failing that, you will have to open a case with eBay for ‘item not received’. The seller will have to refund you and try (and usually fail) to claim via the insurance. Royal Mail hardly ever agree to pay out to business sellers of secondhand goods unless they have proof of the item’s cost. It’s not really acceptable but it is understandable why the seller is a bit pissed off as the fault is clearly with Royal Mail and they will most likely end up having to lose the item or the money and the postage costs. It sucks as a system for a seller but as a buyer you will get your money back as it’s eBay’s policy and there is no proof of delivery.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
You may be too late but I’d really recommend contacting RM’ customer service phone number and seeing if they can find it. They often can and with a good outcome. By rights, the seller should have done this.