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Anyway check out Utility Warehouse. Use this link if you ever decide to join. We both get £50
http://uw.co.uk/ref/customer/7X4JQGT
Studio: https://www.voltperoctave.com
Music: https://www.euclideancircuits.com
Me: https://www.jamesrichmond.com
Football is rubbish.
I have four of the Fritzes in a wired-backhaul mesh, plus three Netgear wired switches for additional ports.
I used them for years though and they were fine.
Ubiquiti are mostly great- I can actually do site to site VPN between our flat in London and the home/studio in Oxford, which is awesome.
Studio: https://www.voltperoctave.com
Music: https://www.euclideancircuits.com
Me: https://www.jamesrichmond.com
Football is rubbish.
We cancelled just after this, but they didn't cancel voicemail, so a month or so later I had a threatening debt collector letter demanding payment. Got that sorted out, only it then turned out they'd not cancelled caller I'd either (bearing in mind we no longer had a telephone service to apply these to) and got another debt collector letter.
Absolute cunts.
You can lead a horse to water.....
Smaller providers top our table
Zen Internet – one of the smaller providers – proves it's possible to consistently offer a great broadband experience. It achieved the maximum five-star ratings for customer service and technical support, along with above-average ratings for its broadband speed and connection reliability. Despite not offering the cheapest tariffs, Zen Internet also earned full marks for value for money, with eight out 10 customers giving it positive ratings for this.
Zen Internet has been the top-ranked broadband provider in our past seven customer surveys, but this year it was knocked off the top spot by London-only Community Fibre, which clinched stellar ratings for its speedy connections as well as customer service and value for money.
Meanwhile, the UK's biggest providers earned scores ranging from pedestrian to pathetic. Four providers supply the majority of customers in the UK – and all four of them sit in the bottom half of our league table.
Virgin Media's disappointing ratings for customer service earned it last place in our rankings, but the customer score achieved by Sky was only slightly higher. BT was a bit better again, but customers gave Britain's biggest broadband provider a dismal value-for-money rating. TalkTalk beat its big-name rivals this year, coming in 8th place – but still lagged far behind the top-ranked providers.
Yet these major providers continue to cling on to their market dominance. If you’re with one of the Big Four, it’s worth exploring whether there isn’t another available provider that deserves your custom more. Our research shows that the grass really can be greener.
Which? Recommended ProvidersWhich? Recommended Providers (WRPs) are the cream of the crop. We only give this accolade to broadband companies that get a customer score of 70% or more, and have committed to Ofcom schemes designed to ensure fairness in the telecoms market.
That's not all. We know price is important, so we give the award only to those companies that we feel charge a reasonable price for their services. If they charge too much, they're not eligible to be WRPs, whatever score they get in the survey.
This year only one broadband provider has met all of our requirements – Zen Internet. It earned four or five star ratings in almost every category, 85% of customers were satisfied, and Zen has committed to Ofcom's codes of practice and automatic compensation scheme. Unlike the other big broadband providers, it promises to keep the amount you pay fixed for the full length of your contract, too.
Which? broadband survey results
We survey thousands of broadband, home phone and TV customers each year, so we can help you to choose the best service. In January 2024, we surveyed nearly 4,471 broadband customers and asked them about their experiences. We report on all providers that have at least 50 respondents.
He came to the door and said, "I think I see your problem, your cable's hanging down and not connected", as though that might have happened without me noticing that the kit inside the house had the cable ripped out. No, my dude, I did that myself to put the old connection back in.
When I called to actually cancel, I had to explain why. They said, and I quote, "Well, you have to understand that we're still a very new company <they've been going for three years>, so we're still figuring all this stuff out.".
So...there really are companies less competent than Virgin Media. At least, that's the hope.
Thanks - I wish I'd thought to check there before signing up to VM!
I've now signed up with Zen and should hopefully* be live with them by the end of the month, thanks for all your suggestions and feedback.
@digitalscream - good luck, I mean it! When I have the energy I'll write up my horror story with them, but it started brilliantly with an mis-sold products (i.e. missing extras that had been promised), and then their engineers severing my existing OpenReach cable while running the VM one to the house. I've had 18+ hours of phonecalls with them now over the past three weeks - I will never knowingly use VirginMedia or any of their partners again.
*the only caveat there is any dependency on OpenReach schedules for organising the repair/replacement of the line that VM broke.
This could be a good thing, or it could mean incompetence rolls downhill. Time will tell.