Hi, I have recently had a Dovina guitar built to my specifications and delivered.
Unfortunately the guitar was not insured during shipping by the dealer and it has arrived with a damaged case and a flaw on the guitar itself.
The dealer is suggesting that they are entitled to repair the guitar and i don’t feel I should have to accept something that’s arrived damaged.
The mark on the guitar is minuscule but my concern is that the force required to pierce the outside carton and then break through the case material must have put the guitar inside under some force.
Any suggestions/ help would be gratefully received. The guitar cost me £3000
Comments
Welcome to the forum, by the way.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
my understanding of the “custom order” situation is that you can’t return it as unsuitable etc, you paid 3k for a guitar , it arrived damaged, that is on the seller not you
Did the guitar arrive direct from the factory, from an overseas dealer, or via a UK dealer?
Re the "flaw" - is that something likely/possibly caused by the damage-in-shipping, or a manufacturing defect, or an inherent characteristic of the woods?
How is the case damaged? Split into many pieces, dented, scratched? Not that that's important in and of itself (the case should be replaced if damaged) but the type and extent of damage could indicate how it was caused and thus the likelihood of damage to the guitar itself.
Pics - case damage and guitar flaw - would be really helpful.
If Dowina themselves are performing the work, you can be confident that it will be performed to their standards and should accept that.
Obviously, the case needs to be replaced outright.
I agree with Bill, consider legal advice.
Is the case visibly damaged?
Most likely it will be fine but it’s not much to ask to be checked by the manufacturer.
It’s well out of order what’s happening to you , £3k guitar arrives with some damage, doesn’t matter how small. Return it they don’t have a leg to stand on