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technically you've signed a contract stating no pets and if you don't get the permission in writing you'll be in the wrong if you get caught. If she says no then remind her of why you moved to her property and ask to be let out of your lease.
You know what they say: A verbal contract isn't worth the paper it's written on.
He's clearly shit at his job but I don't see what he would get from lying that she said no rather than just asking?
Though when I call him he'll end the call asap and say ok cool send me an email with that, then the email will go unanswered for weeks, so it's likely he's just forgotten and then made up some lies.
Called on Monday and he asked for an email. He didn't acknowledge til Thursday and said she hadn't answered yet. We said to hurry as next day was the birthday. He replies the next day saying she needed more time but it's an almost definite no because she sounded very against the idea due to having work done.
If it's a definite no, then you have a choice: keep the puppy and take the risk, or get rid of it. ( I know how hard that will be btw, as a dog owner myself).
If she says yes: result. Then get it in writing or have the contract amended.
My opinion is that if the landlady said it was fine when you moved in, you should fight your corner as that was a big factor in your moving. The letting company is (surprise surprise) being lazy and I can almost guarantee they haven't actually talked to the landlady. They're just going by the letter of their standard contract which hasn't been amended to reflect the understanding you have with the person who actually owns the house. As a letting company, their whole selling point is they deal with this kind of shit so the owners don't need to be involved in the day-to-day stuff; hence why they've not actually bothered to check before telling you pets aren't ok.
Ultimately, you've got to get the house owner involved. Either she lied to you to get you to move in, or the letting compnay is lying to you because they don't want to disturb the landlay with (as they see it) contractual issues. In either case, you were lied to and you have to stand your ground.
Out there.
In the real world.
So go and sort it!
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So now I've got £450 down on a dog I can't bring in the house and a child wondering where his Birthday present is.
Completely my fault for not asking for it in writing, but when you've got someone standing in front of you smiling saying yeah you go buy one then most people would expect that once you'd done it they wouldn't go "Woah a dog? I don't know about that".
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But I would say go for it, get the dog, fuck the owner and her letting agency.
DaLefty
I would bet my left kidney that this is the case. Our letting agent is a useless twat of the highest order and I have caught him out numerous times lying in communications between us and the landlords and he still does the same again and again without a flicker of remorse or guilt.
I really do not reckon your problem relates to the landlady. Look at it like this. If you got a dog why would the landlady risk an empty property and evict good tenants for the sake of it. Also even if I were a landlord and an otherwise good tenant did that and their dog had shit on and chewed every carpet in the house I'd think "Hold on... If I evict them I'm going to have to shell out on repairing all that and have it empty whilst I do. Their deposit probably won't cover that. Alternatively if I let them stay I still get my rent, still have a deposit and they are never going to ask me to pay for new carpets are they? By the time they leave I'd probably have to have redecorated anyhow.".
Seems as though he can say absolutely anything he wants and I've no idea if it's true, so if that doesn't work I'll write to her with what's happened and put my mobile number on it.