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Comments
I can forgive lack of knowledge.
I can't forgive surliness, superiority or a generally bad attitude.
Thanks for the replies guys.
How did that work out for you?
Shouldn't you have got superpowers or something as a result of the bite?
So I'm with you.
When I bought my first guitar it was from GAK, I knew what I wanted (Squire Bullet about 14 year ago, and no I haven't improved much!) but the service I got was impeccable.
A couple of years later my sister in law wanted a guitar so we went there again (Yamaha Pacifica) and again the service was great. No pressure, all good advice and a great deal on the bundle of extra bits you need to get going.
I have since bought a Mex Strat from the, again I knew exactly what I wanted but they left me to it, but were never far away if I needed to ask anything.
Now I'm not being biased, as I have had excellent service from Andertons as well, who again just handed me the guitar(s) (Highway 1 and a Jagmaster, two different trips) left me in the sound booth but again were never far away.
GAK also have been excellent on pedal advice.
The customer service thing is actually quite difficult because everyone is different. Good service for one person is often "I was pounced on the instant I walked in and I didn't feel I could browse in peace" for another )
It's a great shop with good stocks of guitars and amps, I've been to their Braintree set up a few times and that was much better but the service and product knowledge in the Colchester store was terrible. I was there to buy and came away with nothing.