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As long as it doesn't lockup the engine or brakes of the courier then I'll let you know tomorrow
Yeah. There is a huge difference between a typo or parameter not working and a £1000+ unit locking up and wiping all your presets. Hopefully this will be sorted very quickly as the Helix looks like a great unit.
Bit disappointing that Line 6 don't appear to have commented much on the lock ups (unless I've missed something... I've only seen Ross's comment here... but nothing on TGP). I know it's a sensitive time for the company (and they have to be careful what they say) - but I think 'radio silence' is probably not the best policy. Might be better to say something like 'we've seen reports about lock ups that can occur in some specific circumstances - we're investigating and will be commenting on a fix very shortly'. A simple statement along those lines would help to reassure users (and potential customers - that already appear to be cancelling orders) that the company is working on a fix (or at least trying to isolate the specific combination of circumstances that lead to the lock up condition).
At the moment it's left to the goodwill of the user to think... 'I'm sure L6 will be working on a fix.' (in the absence of any statement to that effect from the company). That sort of goodwill can run out.. if the fix is not forthcoming in short order.
I wish L6 well with the product and the fix... but a bit more comms. on this issue would be less damaging with regard to PR etc.
I've been doing some digging around the various fora and it seems that many of the lockups appear to be when the unit is hooked up to a pc/mac via usb. I haven't pre-ordered because I prefer to see how stuff turns out and so I will in any event probably have to wait several weeks until it's freely available. Hopefully some more definitive information and/or a fix will be available by then.
I'll have a play around with mine and see if I can get it to replicate the behaviour on-demand once it's here, at least that way I'll be starting from a blank state and won't care if I lose anything permanently*!
*assuming I don't manage to brick it entirely
@digital_igloo @rossyamaha - I assume you've already got QA guys on this but if I dig anything up I'll drop you a line anyway.
Remember, it's easier to criticise than create!