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I have seen a few reviews on here talking about Richard of 'Richards Guitars' from Stratford Upon Avon and there seems to be very strong and polarised opinions of him.
I wanted to relate my experience as a cautionary tale. It has been appalling and I have found him to be volatile, erratic, unstable and highly unprofessional. Others on here have described him as a "drama queen". I'd say that is putting it mildly.
More importantly, he has just shamelessly helped himself to nearly 200 pounds of my hard earned cash. It's a very long and tortuous story (see Trustpilot for the full horror). In short, I arranged to return a guitar to him that had a faulty nut. He agreed to refund me - first of all offering a repair which I declined. So far so good. After two months with the guitar in his possession and no refund I emailed him to ask what the hell was happening. He incredibly said he didn't know who had sent him the guitar, even though the return was all arranged by courier and with email exchanges. He then went on the offensive and tried to claim it had been damaged in transit and I had messed up the set up so badly that he was owed twenty percent of the sale price. Incredible. That he had not raised any of this until I pressed him over my money is startling. After a series of bizarre and vaguely unhinged emails (in which he said I must "listen to his wrath") he 'agreed' he would refund me 80 per cent of the money I had paid him - justifying stealing £194 from me as 'compensation' for 'the damage' I had caused to his precious instrument.