My 7day old washing machine is leaking

iseverynamegone

Which is a pain. When I ring AO tomorrow and they try to fob me off with repair what consumer act do I need to quote to get them to replace it instead? (Assuming there is one! ) cheers 

jonnyburgo

Where is it leaking from?

Bridgehouse

jonnyburgo said:

Where is it leaking from?

The kitchen probably

iseverynamegone

Underneath only when running.  Not the main water connection. 

bingefeller

Probably the Consumer Rights Act.  I'm sure they will replace it given it's only a week old.

holnrew

Did you take the bolts out

iseverynamegone

Transit bolts decoupled captain 

HAL9000

Daughter's Mielé washing machine leaked after only a few days. She was offered a repair which she refused since she'had paid for and expected to own a new machine, not one that had been fixed. She not only got a new washing machine, but also £500 for the new wooden floor that had been ruined by the leak.

Not sure which shop it was bought from though, or if she mentioned any consumer legislation. Knowing her boyfriend, its more likely they threatened to put the  story all over social media.

thumpingrug

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/

exocet

I've heard that AO are pretty good for customer service.

xpia98jf

Same thing happened to me with a brand new Siemens machine. Engineer came out to look at it and said the leak was due to a hole in the drum which must have been caused by an object Iike a coin. They said it wasn't therefore covered by the warranty. They even tried to charge me for sending out the engineer.

Sporky

pia98jf said:

Same thing happened to me with a brand new Siemens machine. Engineer came out to look at it and said the leak was due to a hole in the drum which must have been caused by an object Iike a coin. They said it wasn't therefore covered by the warranty. They even tried to charge me for sending out the engineer.

Surely at that point you engage the credit card company; in my experience they descend like the fury of an elder god.

In order to invalidate the warranty they'd have to prove that the hole was your fault, surely?

xpia98jf

Sporky said:

pia98jf said:

Same thing happened to me with a brand new Siemens machine. Engineer came out to look at it and said the leak was due to a hole in the drum which must have been caused by an object Iike a coin. They said it wasn't therefore covered by the warranty. They even tried to charge me for sending out the engineer.

Surely at that point you engage the credit card company; in my experience they descend like the fury of an elder god.

In order to invalidate the warranty they'd have to prove that the hole was your fault, surely?

I don't think I used a credit card to be honest. According to them, the burden of proof was on us  - they said the hole couldn't have been caused by anything other than a foreign object.

Fretwired

Had a similar thing with my washing machine. Turned out to be the downpipe that took the water away - the new machine pumped water out faster than my old machine and the hose wouldn't stay in the downpipe properly (it was too narrow really). A couple of clips later the problem was solved.

57Deluxe

Trump it

iseverynamegone

Thanks - I'm going to run it today out of its hole and have a look. I can see the waste pipe in the cupboard and it doesn't look like it's wicking back up. 

Fortunately I paid by CC so any issue with AO I will release  the hounds. 

DefaultM

pia98jf said:

Sporky said:

pia98jf said:

Same thing happened to me with a brand new Siemens machine. Engineer came out to look at it and said the leak was due to a hole in the drum which must have been caused by an object Iike a coin. They said it wasn't therefore covered by the warranty. They even tried to charge me for sending out the engineer.

Surely at that point you engage the credit card company; in my experience they descend like the fury of an elder god.

In order to invalidate the warranty they'd have to prove that the hole was your fault, surely?

I don't think I used a credit card to be honest. According to them, the burden of proof was on us  - they said the hole couldn't have been caused by anything other than a foreign object.

Being brand new, wouldn't the burden of proof be on them to show it wasn't like that when it arrived?

randella

iseverynamegone said:

Thanks - I'm going to run it today out of its hole and have a look. I can see the waste pipe in the cupboard and it doesn't look like it's wicking back up. 

Fortunately I paid by CC so any issue with AO I will release  the hounds. 

I've only had one return with AO which was completely straightforward.  Hope yours goes the same way

iseverynamegone

Tested, its leaking from the front door. I'll give them a bell later. (Wifey told me underneath)

xpia98jf

DefaultM said:

pia98jf said:

Sporky said:

pia98jf said:

Same thing happened to me with a brand new Siemens machine. Engineer came out to look at it and said the leak was due to a hole in the drum which must have been caused by an object Iike a coin. They said it wasn't therefore covered by the warranty. They even tried to charge me for sending out the engineer.

Surely at that point you engage the credit card company; in my experience they descend like the fury of an elder god.

In order to invalidate the warranty they'd have to prove that the hole was your fault, surely?

I don't think I used a credit card to be honest. According to them, the burden of proof was on us  - they said the hole couldn't have been caused by anything other than a foreign object.

Being brand new, wouldn't the burden of proof be on them to show it wasn't like that when it arrived?

No the leak happened a few weeks after we bought it. It could have been caused by us but who knows for sure? In the end we bought another new one from another manufacturer rather than paying for the repair. Haven't had any problems with that one.

iseverynamegone

AO want to send an engineer to repair , prior to changing it. 

As its brand new and Faulty on arrival I'm saying I just want them to take it and give me a new one. 

Anyone know if my rights under 2015 consumer act allow for replacement or do I need to give them the option of repair? 

Cheers