New Boss pedal - flat battery and chipped paint

FreddieVanHalen

Quick question- I ordered a new boss Waza pedal. It arrived with the battery already installed and which only lasted for about two hours of play.

The pedal also had some chips and marks.

Im guessing this isn’t normal for a brand new pedal and that the retailer has just sent me a returned unit and pretended it’s new?

not_the_dj

Did you buy it from GuitarGuitar?

Paul7926

Does sound suspiciously like either a return or the demo pedal boxed back up.  I wouldn't be happy about it.  I'd be sending pics back with an email complaint and asking for an actual new one (or a massive discount for accepting the returned one).

FreddieVanHalen

not_the_dj said:

Did you buy it from GuitarGuitar?

Dawsons, as guitarguitar was the only other place showing stock at the time ;-)

Musicman20

The last time I went into Dawsons in Manchester, most of the basses looked absolutely hammered. 

Lot's of younger musicians picking things off the wall and generally it was a bit chaotic.

They should not be sending a pedal, especially a more expensive Waza version, in anything other than absolutely new condition with the packaging, instructions etc.

Send it back and complain about the condition. Otherwise they won't learn. 

FreddieVanHalen

Aye. I wondered if it was normal for boss to install the battery and that maybe the retailer had just gotten unlucky with this unit...is looking more like a return or demo though..

JezWynd

Boss pedals do arrive with batteries in situ and if it's a digital pedal then it's likely the battery won't last long. They shouldn't arrive damaged though.

FreddieVanHalen

Thanks Jez - it’s not a digital pedal but info appreciated, at least I know the battery install is normal 

sweepy

I always thought that the battery was installed but still in its wrapping iyswim but then it’s been years since a bought a Boss Pedal new 

Musicman20

Yep, the Boss pedals do come with batteries and I think somewhere they once used to say they were for testing and for initial use only, and that they would need replacing.

Mind you. Any marks/chips should not be there. Boss pedals usually arrive absolutely perfect, as their QC is top notch.

TateFX

I find Dawsons hit or miss. Boss pedals come with battery's installed however paint chips are not normal. I think they took one of display and sent that to you?

ICBM

Boss pedals come with the battery in place but wrapped up, as far as I remember.

That pedal is definitely used. I would send it back and complain extremely strongly if they won't refund in full or send you a properly new one. If necessary, remind them that selling used goods as new is illegal.

FreddieVanHalen

Thanks @ICBM the battery was not wrapped. I had been thinking of accepting a discount but will probably just send this back and get another from elsewhere.

Will probably end up getting the same one drop shipped back to me via another retailer haha

FreddieVanHalen

Got hold of Dawsons, limited stock of this pedal but they’re so far amenable to sorting this out one way or another. if they follow that through all should be good :-)

Thanks for the help on how they should arrive when new, been a while since I bought a new Boss pedal!

skunkwerx

I have a bunch of boss/ green gp 9 volts still wrapped and even more ehx ones..

Though they are for testing/limited life use in the pedals they come with, they last a bloody long time in my fire alarms for a 'free' battery before they start bleeping at me to change them. 

cgumtree

I had a similar experience with a Helix LT from the same retailer. Kind of took the shine off receiving a new. Although it was well packaged, I clearly wasn't the first to open the box. I returned it in the end and didn't have any problems getting my money back.

Moominpapa

Definitely not right - the two pedals I got from Boss arrived very well packaged and in perfect condition. There's no way it should be chipped.

TeleMaster

The battery is not an issue. It’s just a battery. 

The chips are are definitely an issue. 

ArchtopDave

I have just one Waza pedal : Tuner. It works well, but, if yours is anything like mine, then it’s best to run it off an external power source. When I was using batteries to begin with, it ate them at the rate of knots.

Musicman20

ArchtopDave said:

I have just one Waza pedal : Tuner. It works well, but, if yours is anything like mine, then it’s best to run it off an external power source. When I was using batteries to begin with, it ate them at the rate of knots.

Same! 

FreddieVanHalen

Yep, I usually run my pedals off a PSU rather than batteries, despite Scott Henderson telling me I'm wrong :-)

I wasn't expecting a cheapie batter to last ages either, was just suspicious that the battery wasn't wrapped and was dead within an hour was another indicator that this one was an ex demo or returned unit.

Hopefully this will all end well - Dawsons has agreed to replace and I'll keep hold of this one until the new stock turns up.

Staff there have been very reasonable once I've gotten hold of them and it looks like they're doing the right thing in terms of making this right.