Almost a NAD

Grumpyrocker

So my new Marshall DSL 20 HR arrived from Thomann today.

It was fucked.

Absolutely horrible loud hiss on both channel - that was separate to the regular tube amp hiss you might get at higher volume.

Even worse was the great honking humming noise when engaging the unusable effects loop. Was the same with powered and battery effects. Dreadful noise was as loud as my delay. 

QA at the Marshall factory in Vietnam clearly not what it should be. What an utter waste of my time and money. And now I've got to pack it all up and send it back to Germany.

meltedbuzzbox

Why did you buy a modern day Marshall?

sev112

If it’s faulty, why is it your obligation to send it back ?  My understanding (and from previous threads on here) is that if faulty, it is their obligation to get it back from you and remedy.  I think that’s different from you just not liking it under distance selling. 

JDE

I don’t think Thomann collect. They pay for the return but I remember having to go to the Post Office with a Les Paul I ordered from them which came with knackered electronics. It’s a fucking drag, but I suppose this is the trade off you get from ordering from box shifters. Mind you, I’m not sure a new amp would be tested before being dispatched from a guitar shop anyway. 
Sorry about the amp. Are you going to get a replacement or has this soured your opinion on it?

Grumpyrocker

Yes they pay for return but I have to take the package to the Post Office. 

I just asked for a refund. I probably won't get another of this model. Don't want to risk it.

p90fool

Grumpyrocker said:

Yes they pay for return but I have to take the package to the Post Office. 

Probably better than having to wait in all day for a courier to collect it tbh.

Grumpyrocker

p90fool said:

Grumpyrocker said:

Yes they pay for return but I have to take the package to the Post Office. 

Probably better than having to wait in all day for a courier to collect it tbh

Yes. It's just a bit of a faff round here, very heavy parcel with quite a walk from parking.

KrisGee

Grumpyrocker said:

p90fool said:

Grumpyrocker said:

Yes they pay for return but I have to take the package to the Post Office. 

Probably better than having to wait in all day for a courier to collect it tbh

Yes. It's just a bit of a faff round here, very heavy parcel with quite a walk from parking.

You can drop it off at Parcelforce depot or delivery office instead. These are usually based somewhere on the outskirts or in an industrial estate with their own parking.

Grumpyrocker

KrisGee said:

Grumpyrocker said:

p90fool said:

Grumpyrocker said:

Yes they pay for return but I have to take the package to the Post Office. 

Probably better than having to wait in all day for a courier to collect it tbh

Yes. It's just a bit of a faff round here, very heavy parcel with quite a walk from parking.

You can drop it off at Parcelforce depot or delivery office instead. These are usually based somewhere on the outskirts or in an industrial estate with their own parking.

Hour drive to my nearest.

KrisGee

Grumpyrocker said:

KrisGee said:

Grumpyrocker said:

p90fool said:

Grumpyrocker said:

Yes they pay for return but I have to take the package to the Post Office. 

Probably better than having to wait in all day for a courier to collect it tbh

Yes. It's just a bit of a faff round here, very heavy parcel with quite a walk from parking.

You can drop it off at Parcelforce depot or delivery office instead. These are usually based somewhere on the outskirts or in an industrial estate with their own parking.

Hour drive to my nearest.

I feel for ya.

ICBM

Not surprised you're Grumpy...

It may well just be a bad valve, which could have happened in transit. But also could be something else, if it's been thrown about by the courier - even something simple like a detached jumper connector.

The build quality on the Vietnamese DSLs seems to be noticeably improved compared to the older UK-made ones, but I'm still not sure they're really great. Things like the jumper connectors and the cheap plastic pots don't fill me with enthusiasm.