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Then, last year, they blew me away - friendly service, and good delivery. Pedal went wrong, they took it back and replaced it.
I might have been unlucky first time, but I recall someone saying they have been working a lot on customer service and I hope it does them justice.
They refunded a head that I bought that was outside of the usual 7 day return policy.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein