Axesrus.

Guitarse

I needed a decent tune-o-matic bridge for my Tokai Gibson copy. Having looked at all the options, I couldn't decide which one would fit, so I asked Axesrus on their website, and had an e-mail within the hour from a very friendly guy called Craig, offering 3 options. He advised the cheapest, a Gotoh GE103BT which he said would drop straight onto the existing posts. I ordered it straight away, and it arrived today. And it fits.


No big deal, but I just wanted to say, what a great, friendly service and excellent communication. A rare thing these days. There's no excuse for bad communication and good manners cost nothing, as the old saying goes. Axerus have it in spades!

John_P

Great shop - always quick with low prices.    Just down the road from me so the only flaw I can find is that they are mail order only. 

JookyChap

Yeah, they have always been good and Craig is a top geezer

Deijavoo

Always had great service from them.

IvisonGuitars

Yup, great service. My first port of call for parts and spares.

Headphones

I can but echo the sentiments; always fast, friendly and helpful in my experience.

redrighthand

They're great - very quick turnaround, friendly and great prices.

Deadman

Ditto to all of the above. One of the best I've dealt with.

Megii

I've bought a fair few things from them in the last 8 years or so, and now I think about it, there's never been any issue at all, and indeed I've had good advice on occasion too. They used to do really nice guitar necks for parts-building that were very reasonably priced - I have a tele and strat partscaster that use them, and they are still going strong - wish I'd bought a couple more while they were available. In more recent times, they seem to have gone a bit more upmarket with the hardware and pickups, but I can't blame them at all for that. Good people, providing a great service, and glad they're around.

stickyfiddle

+1 to all above. Always great service and good prices

longjaw

Bought loads of stuff from them and never had any problems.

impmann

Wonderful people and great stuff.

meltedbuzzbox

another plus 1

I just used them the other day and I have never had an issue

usedtobe

Ditto. I've bought tons of stuff off them over the years. Good gear, good prices, and friendly helpful service!

joeyowen

Joy of forums , I've never heard of the place, but I'll check it out when I get in, with high hopes! 

Deadman

A Fretboard award should be developed and awarded to companies like this. We're more qualified to dish out accolades than some of the magazines out there imo!

Sham61

Always had great service and quick replies to queries. Only ever had one problem, they sent bass ferrules instead of tele ones. Quick email and correct ones arrived next day with apologies. Told me to keep the bass ones. 

Roland

Deadman said:

A Fretboard award should be developed and awarded to companies like this. We're more qualified to dish out accolades than some of the magazines out there imo!

I view this thread as an accolade. The number of people who have been happy to chip in with positive comments is a good indicator of customer satisfaction.

Deadman

Roland said:

Deadman said:

A Fretboard award should be developed and awarded to companies like this. We're more qualified to dish out accolades than some of the magazines out there imo!

I view this thread as an accolade. The number of people who have been happy to chip in with positive comments is a good indicator of customer satisfaction.

I agree with you completely. It's just a bit hidden from the masses. 

dilbert

Another satisfied customer here.

toescantalk

They've got my parts order this weekend due to this thread and having everything I wanted.