It looks like you're new here. If you want to get involved, click one of these buttons!
Subscribe to our Patreon, and get image uploads with no ads on the site!
Base theme by DesignModo & ported to Powered by Vanilla by Chris Ireland, modified by the "theFB" team.
Comments
Or poo through their letterbox.
i fully agree with the above quote from the store manager.
Its a massive problem in retail generally, not just guitars. It costs millions each year because so many people will buy something (mainly clothing for a friday night), wear it once, leave the tag on and bring it back in the next day. Its even more of a problem if purchased online too due to the extra transport/return shipping costs involved.
Now because one of the golden rules of business is "the customer is always right" - the majority of companies will bend over and take it.
Sadly, its part of the culture in this age of people using stuff once then returning it and using their "consumer rights" to full advantage. You can understand their scepticism.
Your case is a little different obviously, a regular customer, who simply changed their mind but I can understand their stance.
I sell bits and bobs on eBay, and state in my returns policy, if the item is faulty, damaged/broken upon arrival then you'll receive a full refund, including the cost of return carriage, no questions asked. If you have simply changed your mind on a purchase then sorry - shouldn't have bid/purchased in the first place and raise the issue with eBay. I shouldn't lose out just because you purchased at 3am while wasted wasted It's not like i hold a gun to your head and force you to buy.
Anyway, just my thoughts on the matter. If it was me, I would take the piss a little - go in there with your wad of vouchers and play every single guitar in the store, really, I mean really take the piss and play every single guitar (if you;re sad like me and have the time) before buying one.
I've endured GuitarGuitar's hard sell tactics. Just puts me off dealing with them. Their loss.
As for buyer's remorse, I've suffered from it, and it sucks.
As to building up a relationship, that is just a personal thing between staff and customers, the big chains have thousands of customers and their computer and accountants don't know care, smaller shops where the owner is spending his/her own money to please you is a different case yet we will still kick these guys in the teeth for a tenner when it comes down to price.
Now let's discuss selling our stuff on eBay and the way our customers treat us
You haven't gigged the guitar and trashed it, and if you had then I hope you wouldn't have received a refund of any kind.
Laughed a bit at this !
Thing is, this whole 'lending library' is just a kickback from retailers hating online policies that they have to have in place....I bet a lot of online guitar stores get hundreds of returns a year, and there isn't really anything they can do.
If you don't like it, don't work in retail or open a business in it....that would be my stance.
That soon gets rid of them.
Good idea.
I disagree. Just because some customers are dicks doesn't mean you can assume all customers are dicks, especially when this one appears not to be (i.e. was a previous customer who hadn't sent anything back).
Exactly.
I'm not sure that's strictly true. Once a store says it has a policy which goes above and beyond what it legally has to offer, it legally has to abide by that policy.