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Comments
(formerly miserneil)
Sold me a Cort with a wobbly bridge and no cap on the tone control, then tried to blame me for it; he had a meltdown and ended up insisting I have all the money back.
I won a bass in the Regent Guitars crimbo raffle; took 8 months to arrive, and every time I queried it I got called ungrateful and worse.
He sent emails to suppliers claiming I'd libelled them on his forum (while misreporting what I'd actually said).
All that said, I would piss on him if he was on fire, but only on the bits that weren't burning.
According to his post, he's already working 24/7....
https://www.pissedconsumer.com/company/richards-guitars/richards-guitars-unprofessional-aggressive-and-refuses-refund-201705121046364.html
HarrySeven - Intangible Asset Appraiser & Wrecker of Civilisation. Searching for weird guitars - so you don't have to.
Forum feedback thread. | G&B interview #1 & #2 | https://www.instagram.com/_harry_seven_/
Just looking at some of his The Mindful Guitarist stuff on his website (and we do get a mention, a reasonably positive one - possibly not a very up to date entry!) and it seems quite interesting but it also seems very odd stuff to have on a business/ sales website (and once you've got past an annoying amount of pop ups). Having had no dealings with him and had I never read any of the comments in this Discussion I might pause before making a purchase.
He seems to have a lot of stock and I guess he does okay but it all seems an odd approach to take.
For a bit of balance, I feel I should also add that after many emails back and forth, I finally got tired of the threats/bluster and called him - and he came across as a lot more reasonable and everything was resolved in fairly short order. I suspect that the main problem is he doesn't communicate well via text-based channels; understandable, not everybody does. On that basis, my advice for anybody who does business with him is to get him on the phone - things will (probably) go a lot smoother and everyone's blood pressure will remain at healthy levels.
I don't want to get into the specifics but I found this to be the case too.
Studio: https://www.voltperoctave.com
Music: https://www.euclideancircuits.com
Me: https://www.jamesrichmond.com
I must be open and honest that I do feel in part responsible for his originally being banned, as it was due to a thread I'd started and that I'd invited him to share his opinions regarding Eastmans on -as I felt the fella deserved a chance to voice his opinion and I'd never had any gripe with him. If often felt that he seemed a bit unfairly vilified.
In fact I emailed him after that debacle and offered my apologies, I found him to be very reasonable; although I suspect you are spot on regarding how he may respond to written tone, particularly on forums -but we are all guilty of that sometimes.
Anyway my comment re the review is based upon experience, trust pilot (to my mind) are a bit too focussed on looking after the businesses who (I guess) may pay into their running as they are very careful to remove any negative feedback of companies (from experience).
As to Richard, I am yet to meet the guy so will reserve judgement. I've found some highly regarded guitar shops have provided a less than satisfactory service before, whilst others that are lambasted have been fantastic, so am aware that everyone has their off days.
I am always amazed by the persona that comes across whenever I see him post stuff anywhere , completely at odds with my experience of the bloke face to face.
Passion eh? Uncanny that's almost like something Richard himself would say...
Anyway welcome to the forum Smarty. Next time I'm in Stratford I'll pop into the shop and say hello.