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Anyone gig'ing one reasonably loudly would be wise to have some kind of backup as a failure at a gig is game over unless your carrying a spare Power I.C, desoldering gear and various other bits.
People think valve amps are unreliable and things like Katana's are vastly more reliable but I don't think they are and when they do go wrong you can't just swap the valves over in 10 minutes ....
And did you register it for extra 2 yr warranty? Even if you didn't, Boss might still accept it:
https://www.roland.com/uk/company/company_policy/warranty/
WARRANTY PRODUCTS
The following products receive a 3 year warranty
Lack of reparability is just the way modern consumer electronics is going, and probably at least 95% of music gear is ‘consumer’ quality rather than ‘cost no object’.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
Also, as already mentioned in an earlier post, if you register your newly purchased amp on their website then you get an extra two years warranty.
They’ll still have some catching up to do to reach line 6 levels of customer service from what I keep hearing. Countless examples of going above and beyond.
https://www.thefretboard.co.uk/discussion/57776/handsomerik/p1
It would be interesting to know whether they actually did some kind of component level diagnosis and repair or just said “Yeah, that’s broken alright” and just slung a replacement circuit board (or even set of circuit boards) in it...
Great customer service - especially after reading some reports and some previous experience personally that they weren't so hot in the past. Hopefully this is not their standard practice, as it should be with any company making equipment that's too difficult to repair the old way.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein