IT contract if anyone's interested

Fretwired

Application and Packaging Specialist 

£45,000-£55,000 pro rata

7 month fixed term contract (with the potential of extension)

Great opportunity to join the team based in Hatfield to provide customer focused Helpdesk and Desktop Support ensuring the delivery of high quality IT operational services.

Main duties/responsibilities:

• Provide customer focused IT support to the region, ensuring the delivery of high quality IT operational services
• Ensure that IT incidents, problems, service and change requests are completed within business agreed Service Level Management Frameworks
• Prioritise incidents based on their business impact.
• Creation and Deployment of Software and Images using AppV and SCCM
• Use Problem Management tools and techniques to identify the root cause of problems and select appropriate means of resolution.
• Monitor resolution of problems to ensure that Operating Level Agreements (OLA’s) are met and escalate to the Senior Support Analyst when this is not the case.
• Develop custom application packages and rewraps of existing vendor software as necessary.

Tools and equipment used:

• Standard Microsoft Office Applications.
• Lotus Notes.
• Service desk application.
• VMWare VSphere (optional)
• Active Directory
• Microsoft System Centre Configuration Manager
• Microsoft AppV

Personal Specification

Qualifications and education required:

• Minimum of A Level or the equivalent.

Technical qualifications relevant to technical support area:

Microsoft Certified It Professional (MCITP) – Windows 7 preferably Windows 10

Experience required:

• Experience of technical support.
• Good general IT understanding.
• Experience of dealing with service providers.
• Experience of Active Directory maintenance & support.
• Experience of SCCM and AppV.
• Experience of technical support
• Experience of Lotus Notes an advantage.

Skills and aptitude required:

• Excellent interpersonal relationship/customer management skills.
• Logical/structured approach to problem analysis.
• Tenacity and the will to ensure that a problem is resolved using all means at ones disposal.
• Strong service provider customer-focused approach (a willingness to ‘go the extra mile’ to achieve customer satisfaction).
• Good team player.
• Structured approach to executing change requests

 

Benefits: 

37.5 hours a week - Monday to Friday 

28 days holiday a year

PM me if you want contact details.

Sporky

Fretwired said:

• Use Problem Management tools

I've got some of those. These two are my favourites.

Fretwired

@Sporky very good ..

Heartfeltdawn

I'm black, gay, a single mother, and of a non-binary gender. Will I get an interview? 

prowla

The title says contract, but it's employment.

mudslide73

I've got all that except System Centre and AppV. And I live a long way away... and I'm easily diverted from task when guitars are in the menu.

Fretwired

prowla said:

The title says contract, but it's employment.

It's initially a 7 month contract.

Myranda

So, as part of my placement I've done literally everything on the list (except Lotus notes)...  and yet I'm in year 3 of a 4 year degree into something more specific... which will apparently pay less... 

In a year and a half I'll graduate and apply for such jobs as the graduate placement PwC offer - £36,000 for security or forensics roles... 

Or, I could jack it all in, and get significantly more money... meh.

Hopefully though I can do much in forensics that will hopefully get me to similar or better money one day, and I rather like it