Which broadband only provider: Talk Talk or Sky

Zoolooter

Just about to change from the completely woeful, useless shit-heap that vodafone is. Looking at the latest deals for ADSL (don't need fibre) TalkTalk and Sky seem to be the cheapest unlimited at £17 and £19. All the rest start at about £25 plus. Anyone had experience with these two, which one to go for??

duotone

I use Sky which is ok, never seem to get the speed they advertise, but works fine and is reliable.

d8m

https://www.plus.net/

Cheaper isnt always better

octatonic

Zen.
Faster and reliable is always better.

fandango

octatonic said:

Zen.
Faster and reliable is always better.

+1 for Zen

kaypeejay

Plusnet are ok, we are with them now and the connection is reliable, they used to be great for customer service but have lapsed a bit I think. Talk talk are cheap and cheerful but if anything goes wrong their customer service is about as bad as it gets. BT are plusnet with higher bills and slightly worse customer service. Not used Sky. 

Sporky

I had Sky. They knocked a jumper out in the exchange and took two weeks to plug it back in, with four cancelled engineer visits along the way. They offered £2.50 in compensation, then when I closed my account they left two services running without telling me, and sent debt collectors after me.

adampeter

Zen .....by far the best i used

ArchtopDave

I left TalkTalk years ago. I started having Broadband problems,.When I phoned, it took an age to put through to their so called "computer experts" - none of them knew that an iMac was a computer!!!!!

ICBM

You're lucky to have that much choice - I had only two options where I am after Virgin dumped ADSL, TalkTalk or BT. Everyone I knew with TalkTalk had issues, so I somewhat reluctantly went with BT despite their reputation... and I have had no problems with them at all.

Headphones

ArchtopDave said:

I left TalkTalk years ago. I started having Broadband problems,.When I phoned, it took an age to put through to their so called "computer experts" - none of them knew that an iMac was a computer!!!!!

They were correct.  It's a lady sculpting product...

prowla

Sporky said:

I had Sky. They knocked a jumper out in the exchange and took two weeks to plug it back in, with four cancelled engineer visits along the way. They offered £2.50 in compensation, then when I closed my account they left two services running without telling me, and sent debt collectors after me.

I've had the opposite experience with Sky; they've always had good customer service for me.
There was an outage a few years ago, but it was BT's fault in the exchange, not Sky's.
Right now I have Virgin as my main BB provider (just upgraded from 150 to 200 Mbps free) and Sky as a secondary.

Zoolooter

Thanks everyone. I'll give plusnet a go

joneve

prowla said:

Sporky said:

I had Sky. They knocked a jumper out in the exchange and took two weeks to plug it back in, with four cancelled engineer visits along the way. They offered £2.50 in compensation, then when I closed my account they left two services running without telling me, and sent debt collectors after me.

I've had the opposite experience with Sky; they've always had good customer service for me.
There was an outage a few years ago, but it was BT's fault in the exchange, not Sky's.
Right now I have Virgin as my main BB provider (just upgraded from 150 to 200 Mbps free) and Sky as a secondary.

Another vote for sky customer service. Murdoch is clearly a cunt, but I like sport/tv in general and I've been a sky customer for close to 15 years and have never had a problem with their customer service. When I moved into my new build they were the only ones who were trying to be helpful when Openreach couldn't be bothered to hook our house (and others) up to the exchange. 

I ended up having to sign up with BT for broadband for a year to get it sorted (after 8 months of living there), but moved back to sky as soon as that year was up. 

Zoolooter

Just signed up with plusnet at £18.99 a month - fingers crossed!!

cacophony

sky aren't too bad in everything, apart from something quite important. the routers/hubs. read a few reviews comparing them to their main competitors. they are always bottom of the league, by some way. we have a hub2 atm. it's about 8 metres from one computer. the signal is lost if someone shuts the door to the room!.every review says, use the service but spend a 100 quid and buy your own router!, erm... NO!!!

Sporky

joneve said:

Another vote for sky customer service.

Well, grand that they didn't fuck over your credit rating after cocking up closing your account, but I'd rather be without the inferwebz than ever use Sky again.