Anyone having trouble with Bax returns?

roberty

They posted the wrong guitar to me at the start of lockdown. Was a bit silly to order it but I figured it would give me something to do while I couldn't go anywhere. Anyway I arranged a return and the tracking info says they signed it 3rd April. I've had no contact since then and haven't been able to get hold of them by phone or email. Been on hold for 30 minutes today so far. Slightly annoying

merlin

I haven't had any trouble with Bax returns, but I have a whole headache every year with my Tax returns..... 


I'll get my coat. 

roberty

Okay I got through after 45 minutes. They're going to pester the returns department. And they say nurses have it tough!

roberty

Well I've heard nothing since Saturday

I'd say be wary of Bax until all of this blows over. Not sure if it's a genuine mistake that would have happened anyway or if their returns dept are short staffed

roberty

Two more phone calls... they keep promising to sort it out but nothing happens. Each time I call I'm on hold for 40 minutes

edit: it has been 6 weeks since they signed for the delivery

jollygreengiant

I had a dreadful experience trying to return a pedal last year.

In the end the only way I got it sorted was with a paypal claim

roberty

jollygreengiant said:

I had a dreadful experience trying to return a pedal last year.

In the end the only way I got it sorted was with a paypal claim

Oh bugger. I had been considering that

John_P

It's a real shame places like bax and dv247 are great for prices when it all goes well but seem to be a complete disaster for dealing with any issues.    When I had a problem with them it eventually arrived, they just had no idea where it was or when theat would be.      Hope you get sorted!     

ennspek

I ordered and then cancelled something. It took two emails and a long time for the refund to come through.
All virus related I'm sure.

roberty

Well after more fruitless phone calls and broken promises I've initiated a PayPal claim :-/ what a shame.  Won't be using Bax again, not that they'll miss me

Musicwolf

John_P said:

It's a real shame places like bax and dv247 are great for prices when it all goes well but seem to be a complete disaster for dealing with any issues.    When I had a problem with them it eventually arrived, they just had no idea where it was or when theat would be.      Hope you get sorted!     

Whilst paying more is no absolute guarantee of good service, and some of the more competitive vendors are still capable to deliver, there is a maxim that you 'get the service that you pay for'.  These online box shifters are all fine when things go well but it's when you hit a problem that you really see what they are like.  To keep your costs low you need a lean organisation and there's a fine line between lean and corner-cutting.

Wazmeister

Hit em with a Paypal claim... it tends to liven them up a bit...

roberty

It was a squire deluxe tele in black for £280, amazing deal but although the factory box said deluxe tele on it there was an HSS strat inside. I was pretty blown away by the quality of the instrument and initially sent it back to exchange but it turned into this lol. Never mind, the money will be mine again

roberty

Okay so I opened a PayPal claim, it has spurred Bax into action and they have now issued a credit note. They are likely under a lot of stress, sales of musical instruments are up and so are staff absences.  But I will be cautious about using them again